Assurant Solutions Assures Circuit City Customers That It Stands Behind Extended Service Plans Sold by CE Retailer
Posted on: Tuesday, 20 January 2009, 16:57 CST
Assurant Solutions, which is part of Assurant, Inc. (NYSE: AIZ), said it administers most of the service plans sold through Circuit City and would assume responsibility for all CityAdvantage plans once Circuit City stores are closed. CityAdvantage plans are backed by Assurant Solutions member companies, including "A" rated American Bankers Insurance Company of
Assurant Solutions currently provides service plans to more than 56 million customers worldwide. Its programs cover a wide range of products, including home appliances, consumer electronics, motor vehicles, fitness equipment, furniture, jewelry, lawn and garden equipment, personal computers and wireless and mobile devices.
Assurant Solutions said it is not necessary for customers to call or email Assurant Solutions service centers to confirm the validity of their contracts.
To obtain service for a CityAdvantage plan, customers should use the phone numbers provided in their terms and conditions and listed below:
- Personal computers, laptops, printers, digital cameras and other computer-related equipment: 1.800.555.4615
- Televisions purchased after
Dec. 1, 2006 : 1.800.878.1167 (If a contract was purchased before this date, it is likely that another third-party provider is responsible for the contract.)
- MP3 players, CD Players, auto audio systems, and other consumer electronics items purchased after
Dec. 1, 2006 : 1.800.555.4615 (If a contract was purchased before this date, it is likely that another third-party provider is responsible for the contract.)
Additionally, carry-in service will no longer be available through Circuit City stores. Circuit City customers who subscribed to a plan that included carry-in service will be provided an alternative drop-off location for on-site service or shipping instructions to return items to an authorized service center.
"Circuit City was a valued partner for several years," Erdeman said. "Their customers can be assured that their extended service contracts have the backing of a financially strong company that prides itself in taking care of the customer."
About Assurant Solutions and Assurant
Assurant Solutions businesses develop, underwrite, market and administer specialty insurance, extended service contracts and other risk management solutions through collaborative relationships with leading financial institutions, retailers, automobile dealers, funeral homes, utilities and other entities. With operations in 25 cities, including executive offices in
Assurant Solutions is part of Assurant, a premier provider of specialized insurance products and related services in North American and selected international markets. Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has over
Available Topic Expert(s): For information on the listed expert(s), click appropriate link.
https://profnet.prnewswire.com/Subscriber/ExpertProfile.aspx?ei=68437
Media Contact:
SOURCE Assurant Solutions
Source: PR Newswire
Related Articles
- Verizon Business Helps Companies Integrate Voice and Web Self-Service Solutions With Added Security Option
- Independent Research Firm Cites Genesys As a "Strong Performer" for Interaction-Centric Customer Service Solutions
- JDSU to Provide Service Assurance Test Solutions to CPWN
- General Dynamics Awarded Contract for JTRS Capabilities and Information Assurance Services
- Gorman Health Group Partners With Pearson Health Solutions to Provide Health Plans With Unsurpassed Customer Interaction and Service Solutions
- BlueCross BlueShield of Tennessee Becomes First Health Plan to Purchase TriZetto's Real-Time, Point-of-Service Solution
- NASA Awards Goddard Mission Assurance Services Contract
- BeVocal Secures MetroPCS As Customer for Integrated Self-Service Solution
- ServicePower Field Service Solutions Announces Contract Win With National Service Alliance
- Avaya and IBM Collaborate to Deliver New Speech-Enabled Self-Service Solutions
 |
 |
User Comments (1)
| 1. |
Posted by Renee on 01/30/2009, 11:46 I have an Advantage plan and my television stopped working last year. It has been a month now, and although over two weeks ago I was told I was approved for a new television due to the cost of repair, I HAVE YET TO RECEIVE IT. I call every day. Circuit City claims they are waiting on Assurant, and yet claims they have NO phone number to contact Assurant at. So, basically, I wasted all my money on a television that does not work, I wasted more money on a warranty that has yet to be honored, I am still paying for HD cable service that I CAN’T USE. I am so frustrated with the entire thing it is ridiculous!!! Now way it should take a month to figure out how to 1) get me a new television or 2) give me money in lieu of. I want the money so I can go pick out my own television!! And Assurants online claims does not function. I have as of yet not been able to get any resolution or talk to anyone from Assurant, despite doing everything in my power. Maybe I should contact the attorney general. |
RSS Feeds