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Last updated on April 20, 2014 at 13:20 EDT

Offshore Group Company, Vangtel, Welcomes New Client to Hermosillo, Sonora

February 4, 2009

Results Technology, Inc. expands its international presence by utilizing Vangtel’s Mexico “shelter service”

HERMOSILLO, Sonora, Feb. 4 /PRNewswire/ — Results Technology, Inc. of Dania Beach, Florida, a provider of global contact center solutions, recently signed a four year agreement for the provision of outsourced business support or shelter services with The Offshore Group’s Vangtel subsidiary.

The company will immediately occupy approximately 7,000 square feet of space at the Vangtel’s Hermosillo BPO center, and anticipates adding another 6,000 square feet as their operations expand. The company will hire approximately 350 workers in 2009 to conduct a diversity of customer care activities.

According to the company’s Chief Operation Officer, Alec Brecker, “Vangtel offers us a business model that will enable us to conduct business in a low-cost, low-risk environment. The Shelter Program business model that The Offshore Group has pioneered is a context within which we can lower our costs, increase our profit margins and retain full control over our processes and quality. The Hermosillo location was a significant factor in our decision to go with Vangtel in that the city is able to provide a well educated, bilingual workforce that is capable of getting the job done.”

Since 1990, Results Technologies, Inc. has employed a client-centered approach to call center management. The company uses cutting edge technology and unique performance tools to maximize the value of every customer contact point. The company has an overall employment of 3,500 individuals in the U.S., the Caribbean, the Philippines and Mexico.

Vangtel, The Offshore Group’s newest member, provides outsourced business support, or “shelter,” services to companies that seek to nearshore IT, contact center and back office operations. Clients of the company completely control their core functions, while Vangtel provides human resource administration, procurement, payroll and accounting, licensing, logistics and customs, and facilities management and maintenance services.

About The Offshore Group

The Offshore Group has enabled companies to establish and maintain business operations in Mexico at low cost and risk since 1986.

This press release was issued through 24-7PressRelease.com. For further information, visit http://www.24-7pressrelease.com.

SOURCE The Offshore Group


Source: newswire