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Frost & Sullivan Recognizes LiveOps for Innovation and Growth in the Contact Center Market

Posted on: Thursday, 5 February 2009, 06:45 CST

SAN ANTONIO, Feb. 5 /PRNewswire/ -- Based on its recent analysis of the contact center market, Frost & Sullivan awarded LiveOps (www.liveops.com) with the 2008 North American Frost & Sullivan Award for Growth Strategy Leadership. LiveOps was recognized for its winning marketing strategy and for successfully delivering its On-Demand Contact Center Platform to the enterprise market.

(Logo: http://www.newscom.com/cgi-bin/prnh/20081117/FSLOGO)

"We believe that LiveOps is unique in the market,offering two complementary mission-critical services - software-as-a-service (SaaS) contact center technology and its virtual contact center solution that leverages a community of 20,000 independent home-based agents," says Frost & Sullivan Strategic Analyst, Michael DeSalles.

LiveOps On-Demand Contact Center includes all the tools required to deploy an enterprise-level contact center: agent sourcing, agent certification, e-learning, agent reporting and monitoring, agent collaboration, call routing, IVR, real-time/historical reporting and analytics as well as call recording and call monitoring.

"Flexibility and cost optimization are of the utmost importance to customers today. Individually or combined, our contact center technology and our on-demand workforce services deliver unprecedented value," said Wes Hayden, president of LiveOps. "We are proud to be recognized by Frost & Sullivan for our accomplishments to date, and we will continue to invest in innovation that will transform contact center services to be strategic operations for customers."

LiveOps has partnerships with leaders across the contact center industry. The company works closely with organizations offering complementary products and services to provide a complete, end-to-end solution for its clients. For example, LiveOps has integrated and certified its on-demand contact center platform with the Salesforce CRM application through the AppExchange. Some of the company's strategic partners include EDS, an HP Company, salesforce.com, Tellme, Working Solutions, Element Customer Care, SmartForce and Expert Planet.

LiveOps continues to address the challenges faced by all contact centers in this current economic downturn and is clearly focused on driving growth in revenue and operating income for 2008-2009. Frost & Sullivan believes that the demand for outsourcing solutions as well as SaaS on-demand contact center technology will remain strong.

Each year, Frost & Sullivan presents the North American Frost & Sullivan Award for Growth Strategy Leadership to a company that has demonstrated an exceptional long-term growth strategy within its industry.

Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 31 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.

Contact: Jake Wengroff 210.247.3806 jake.wengroff@frost.com

SOURCE Frost & Sullivan

Source: PR Newswire

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