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Salesforce.com Rated among Top Three IT Vendors for Customer Satisfaction in 2008

Posted on: Thursday, 5 February 2009, 07:00 CST

SAN FRANCISCO, Feb. 5 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced that it has been ranked among the top three IT Vendors for overall customer satisfaction in 2008, according to a recently issued report by VendorRate. The report, which breaks out satisfaction results by company size, states that salesforce.com rated the number one company in customer satisfaction by IT professionals at enterprise companies with more than 2500 employees.

(Logo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO)

"It's no surprise that our customers are extremely satisfied with Salesforce CRM and the Force.com platform, since our solutions deliver tremendous business value and don't require companies to endure the pain of implementing and maintaining software," said Marc Benioff, chairman and CEO at salesforce.com. "We take pride in knowing that salesforce.com far surpasses our competitors in meeting and exceeding customer expectations."

The VendorRate report summarizes customer satisfaction ratings from more than 3,000 technology professionals. Those surveyed rate vendors confidentially on ten specific performance criteria that include customer service, reliability, integrity, budget and effectiveness. In addition to salesforce.com, ChemSW, Informix, Intel, IBM, HP, Amazon, VMware, Apple and Research in Motion were also listed in the top ten for overall customer satisfaction.

The full VendorRate report is available free on the VendorRate Web site at http://www.vendorrate.com/News/2008-12-15-VendorRate-Annual-Report.pdf.

About VendorRate

VendorRate is a Los Gatos, Calif.-based business intelligence company providing quantifiable, reliable ratings and reports on technology vendors in the IT and telecom industries. Established in 2007, the company works with technology purchasers to improve their overall decision making process. For more information, visit http://www.vendorrate.com.

About salesforce.com

Salesforce.com is the enterprise cloud computing company. The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet. The company's Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com/, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's Force.com AppExchange marketplace available at http://www.salesforce.com/appexchange/.

As of October 31, 2008, salesforce.com manages customer information for approximately 51,800 customers including ABN AMRO, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

Copyright (c) 2009 salesforce.com, inc. All rights reserved. Salesforce and the "no software" logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.

SOURCE Salesforce.com

Source: PR Newswire

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