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PBwiki Simplifies Hosted Collaboration for Mainstream Use With 24/7 End-user Support

Posted on: Monday, 9 February 2009, 07:00 CST

SAN MATEO, Calif., Feb. 9 /PRNewswire/ -- PBwiki Inc., the world's leading provider of hosted collaboration solutions, today announced the launch of Professional Plus, a new edition of PBwiki's flagship collaboration suite that includes 24/7/365 support. This comprehensive solution is the first to make Enterprise 2.0 accessible to everyone, as opposed to just early adopters.

In addition to existing Professional Edition features such as unlimited storage, document management, and enterprise-grade security and reliability, Professional Plus customers are guaranteed a response (via email or chat) within one hour, day or night, including holidays. With Software-as-a-Service playing an increasingly mission-critical role, access to professional support is now a 24/7 requirement.

Starting today, businesses can sign up for Professional Plus and have PBwiki manage a complete collaboration solution--including end-user support--for just $11/user/month. "Businesses are looking to collaboration solutions to help them do more with less, and boost the productivity of their staff," said Jim Groff, CEO of PBwiki. "But providing end-user support is a major hidden cost of most solutions, including free or open-source offerings. IT departments can't be everywhere for everyone, and Professional Plus lets them offload those responsibilities to PBwiki."

Forrester Research analyst Oliver Young recently wrote that collaboration providers need to "upgrade customer service and support, even at the expense of innovation. During an economic downturn fewer customers will be willing to invest additional budget into troubleshooting, integrating, and optimizing software. As a result, those vendors that are the easiest to work with and the most customer-centric will have a major advantage when acquiring new customers and will maintain their existing customer bases at a much higher rate." ("Can Enterprise Web 2.0 Survive The Recession?" January 9, 2009)

For PBwiki customer New Millennium Title Group, Professional Plus simply made business sense. "Our PBwiki is mission-critical," said Bruce Clark, the CEO of New Millennium Title Group, a leading national title insurance, settlement and escrow company. "We need to know that not only will it be available, but that we can get the help we need to keep our business running."

Pricing and Availability

PBwiki Professional Plus is available immediately, and costs $11/user/month. Existing business customers can choose to stay on the Professional Edition (which includes end-user support 6 days per week, from 7 AM to 7 PM Pacific), or upgrade to Professional Plus for an additional $3/user/month.

About PBwiki, Inc.

PBwiki (http://pbwiki.com) is the world's leading provider of hosted collaboration solutions for businesses and education. Leading companies and organizations like Oracle, DePaul University, and the FDA choose PBwiki to collaborate across geographic and organizational boundaries with employees, customers, partners, and vendors. We host over 750,000 wikis, serve millions of users per month, and 96% of users would recommend PBwiki to a friend. Over 50,000 businesses have chosen PBwiki to implement knowledge management, extranets, project management, and a host of other business processes and workflows. PBwiki's investors include Mohr Davidow Ventures, Seraph Group, Sippl Investments, and Ron Conway.

PBwiki is a registered trademark of PBwiki, Inc. All other trademarks and registered trademarks are the property of their respective owners.

SOURCE PBwiki, Inc.

Source: PR Newswire

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