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eTelecare Expands Agreement With Leading Telecommunications Provider

February 16, 2009

SCOTTSDALE, Ariz., Feb. 16 /PRNewswire-FirstCall/ — eTelecare Global Solutions (Pink Sheets: ETEL), a leading provider of complex business process outsourcing (BPO) solutions, has expanded an agreement with a leading telecommunications provider whereby it will provide an additional queue to this longstanding client’s inbound sales program. The additional services — designed to help the client’s U.S. customers add new communications lines or upgrade to newer or higher-tier phones — will be delivered from a new contact center located outside Managua, Nicaragua operated by eTelecare Nicaragua, a joint venture between eTelecare and Almori BPO Services, Inc.

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eTelecare’s business philosophy, investing to outperform, creates real, sustainable value for clients by investing in people, processes, and technology — leading to breakthrough results. By taking a consultative approach to identifying and meeting the needs of this client’s customers, eTelecare has used its U.S. and Philippine delivery centers for more than four years to consistently deliver high customer satisfaction and high average revenue per user (ARPU). These same global best practices will be utilized in Nicaragua.

“After visiting our facilities in Nicaragua, where we have access to a high-quality multilingual labor pool, this industry leader expressed confidence in eTelecare’s ability to deliver high performance and significant value,” said John Harris, President and CEO of eTelecare. Harris noted that this marks the first time that eTelecare will be delivering English-language services from a region other than the U.S. or the Philippines.

Due to the time zone and geographic proximity to the U.S., its high-growth economy, strong U.S. and Canadian cultural affinity, robust telecommunications infrastructure, and large pool of skilled multi-lingual workers, Nicaragua offers an ideal location from which to meet the growing demand for Spanish and English contact center services.

About eTelecare Global Solutions

Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the Philippines, North America, and Latin America. Additional information is available at www.etelecare.com.

Cautionary Note Regarding Forward-Looking Statements

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Words such as “expects,” “believes,” “intends, “will,” “estimates” and similar expressions identify such forward-looking statements. These are statements that relate to future events and include, but are not limited to, statements related to expanding our service delivery capabilities in Nicaragua. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to, our ability to manage growth, intense competition in the industry including those factors which may affect our cost advantage, wage increases, our ability to attract and retain customer service associates and other highly skilled professionals, client concentration, the underlying success of our clients and the resulting impact of any adverse developments in our clients’ business including adverse litigation results as well as other risks detailed from time to time in our SEC filings, including those described in the “Risk Factors” section in our Quarterly report on Form 10-Q filed with the U.S. SEC on May 14, 2008 as supplemented in our quarterly report on Form 10-Q filed with the U.S. SEC on November 13, 2008. You can locate these filings on the Investor Relations page of our website, at www.etelecare.com under the About Us/Investor Relations link. Statements included in this release are based upon information known to eTelecare as of the date of this release, and eTelecare assumes no obligation to update information contained in this press release.

SOURCE eTelecare Global Solutions


Source: newswire



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