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365 Main Forms Service Company to Meet Growing Technical Needs of Customers

Posted on: Tuesday, 17 February 2009, 07:00 CST

SAN FRANCISCO, Feb. 17 /PRNewswire/ -- Data center developer and operator 365 Main announced today that the company has established a remote hands service company to serve the technical service needs of its customers. The Remote Hands services, ranging from equipment installation and inventory to software installation and tape management, had previously been provided indirectly through a third party.

365 Main formed the 40 plus person service company as part of an ongoing effort to maximize the 365 Main customer experience. The direct availability of service technicians comes at a critical time for customers who continue to downsize or eliminate IT staff altogether. According to recent data published by AFCOM, a leading data association for data center professionals, 38% of respondents said they have been asked to reduce data center spending in 2009.

365 Main service technicians offer a cost effective alternative to customer staff, and represent a reliable, convenient resource for data center activities such as customer move-in, server refresh or IT architecture redesign. Technicians are available 24 hours a day and can work independently on behalf of customers or in conjunction with existing customer staff.

Services are available immediately in 365 Main's San Francisco, CA, Oakland, CA, El Segundo, CA and Chandler, AZ data centers. Services are planned in the company's Chantilly, VA facility later in 2009 when customers require. Customers can order services in one-hour increments or in discounted service bundles guaranteeing dedicated resources each month. Service requests are placed directly through the company's existing core ticketing system or customer service phone number.

"Bringing remote hands services in-house allows us to extend on our promise of 'The Worlds Finest Data Centers'", said Asa Donohugh, vp operations at 365 Main. "Offering intelligent technical assistance in the data center is a huge resource for our customers and a logical next step for our business."

About 365 Main Inc.

365 Main Inc. develops and operates the world's finest data centers. Intelligently designed and expertly managed, 365 Main's data centers are developed and certified to the highest industry standards and compliance requirements, including SAS70, and feature 24/7/365 power, cooling, connectivity and security capabilities to ensure mission-critical operations and business continuity for tenants. Today, hundreds of hosting, telecommunication and Fortune 1000 enterprises rely on 365 Main. 365 Main is a privately held company based in San Francisco, Calif. More information is available at 877-365-MAIN (6246) or www.365main.com.

SOURCE 365 Main Inc.

Source: PR Newswire

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