Public Library of Science (PLoS) Selects NeuStar for Critical Web Application Monitoring

Leading Open Access Online Publisher of Scientific Literature Selects NeuStar to Further Bolster Performance and Improve Customer Satisfaction

STERLING, Va., Feb. 18 /PRNewswire-FirstCall/ — NeuStar, Inc. (NYSE: NSR) today announced that the Public Library of Science (PLoS) has selected NeuStar’s Webmetrics Application Monitoring service to augment the performance capabilities of all PLoS online services, thus ensuring a positive experience for customers.

(Logo: http://www.newscom.com/cgi-bin/prnh/20080310/NEUSTARLOGO )

PLoS is a nonprofit organization committed to making the world’s scientific and medical literature a public resource. All PLoS journals are immediately and freely accessible online. The customer experience when accessing their nine sites must be uniformly positive in order for PLoS to achieve its knowledge-sharing goals.

NeuStar’s Webmetrics Application Monitoring service helps PLoS monitor online resources such as journals, blogs and search capabilities to ensure they are available and functioning properly. As PLoS makes use of innovative new communication tools, monitoring becomes more complex, making the Webmetrics Application Monitoring solution an ideal fit. Monitoring can occur in various intervals – as quickly as every 60 seconds, if necessary. Alerts are sent to PLoS once an issue is identified, so that it can be resolved as quickly as possible before customers are impacted. Further, ongoing reports and analysis are provided to assist PLoS in identifying and defusing potential problems before they occur.

“NeuStar’s Webmetrics Application Monitoring service helps us to deliver on our mission of providing scientific and medical literature research as an online public resource,” said Josh Klavir, systems administrator at PLoS. “We use innovative tools to make information easily and freely available on our website. Our customers have to have a great experience every time they visit if we want them to come back, and NeuStar’s service helps us achieve this.”

“The Public Library of Science is providing an outstanding service to the scientific community, and NeuStar is pleased to assist them in achieving their goals,” said Alex Berry, senior vice president of NeuStar’s Internet and Infrastructure Services Group. “By helping to ensure a positive end user experience, the Webmetrics Application Monitoring service is helping PLoS take advantage of the Web as an innovative and cost-effective tool for information sharing.”

About NeuStar and Webmetrics

NeuStar (NYSE: NSR) provides market-leading and innovative services that enable trusted communication across networks, applications, and enterprises around the world. Webmetrics is a NeuStar service that provides industry-leading collaborative performance management services for complex web ecosystems. Webmetrics website testing and monitoring services are used by companies that want to ensure online performance, competitive advantage, and a positive end-user experience. Visit www.neustar.biz and www.webmetrics.com for more information.

About the Public Library of Science

The Public Library of Science (PLoS) is a non-profit organization committed to making the world’s scientific and medical literature a public resource. PLoS is a tax-exempt 501(c)3 nonprofit corporation headquartered in San Francisco, California.

SOURCE NeuStar, Inc.