AT&T Wins Stevie Award for Technology in 2009 Stevie Awards for Sales and Customer Service
portfolio received a Stevie(R) Award in the category of “Best Use of
Technology in Customer Service” at the third annual Stevie Awards for Sales &
Customer Service held
recognized for its customer features and ability to integrate with mobile
applications.
AT&T’s eSales and Services organization also was recognized as a Stevie
Awards finalist in the category of “Online Sales Team of the Year.”
In presenting the award to AT&T, the Stevie Awards committee acknowledged
the ability of AT&T BusinessDirect users to access its eMaintenance
application over practically any wireless Internet-enabled device to launch
and remotely monitor the network maintenance process from beginning to end.
The committee also cited the AT&T BusinessDirect Mobile service that allows
customers to receive key reports and text message alerts via wireless devices.
“It’s gratifying to have AT&T’s eSales and Service team recognized by the
Stevie Awards as industry leaders and innovators,” said
president-AT&T eSales and Services. “Being honored by the Stevie Awards in
this way is further proof of AT&T’s continued commitment to deliver the best
online customer service in the industry.”
The AT&T BusinessDirect portfolio combines management and support-
reporting tools into a single, extranet site that provides users with
increased visibility and cost control over their network performance and
investments. Each month, hundreds of thousands of AT&T business customers
conduct more than 3 million transactions — including ordering services,
maintenance requests and billing inquiries — using the AT&T BusinessDirect
portfolio.
The Stevie Awards organizes several of the world’s leading business
recognition shows, including the prestigious American Business Awards.
Nicknamed the Stevies for the Greek word “crowned,” this year’s awards
attracted more than 500 entries from companies of all sizes and in virtually
every industry. The competition featured 27 categories for customer service
and 41 categories for sales professionals.
“This year’s honorees demonstrate that even in challenging economic times,
it’s possible for organizations to continue to shine in sales and customer
service, the two most important functions in business: acquiring and keeping
customers,” said
For more information on AT&T BusinessDirect, go to
http://www.corp.att.com/ebcc/. Details about the Stevie Awards for Sales &
Customer Service and the list of honorees in all categories are available at
http://www.stevieawards.com/sales.
*AT&T products and services are provided or offered by subsidiaries and
affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
About AT&T Inc.
AT&T Inc. (NYSE: T) is a premier communications holding company. Its
subsidiaries and affiliates, AT&T operating companies, are the providers of
AT&T services in
are the world’s most advanced IP-based business communications services, the
nation’s fastest 3G network and the best wireless coverage worldwide, and the
nation’s leading high speed Internet access and voice services. In domestic
markets, AT&T is known for the directory publishing and advertising sales
leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T
brand is licensed to innovators in such fields as communications equipment. As
part of their three-screen integration strategy, AT&T operating companies are
expanding their TV entertainment offerings. In 2008, AT&T again ranked No. 1
in the telecommunications industry on FORTUNE(R) magazine’s lists of the
World’s Most Admired Companies and America’s Most Admired Companies.
Additional information about AT&T Inc. and the products and services provided
by AT&T subsidiaries and affiliates is available at http://www.att.com.
(C) 2009 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T
logo and all other marks contained herein are trademarks of AT&T Intellectual
Property and/or AT&T affiliated companies. All other marks contained herein
are the property of their respective owners.
Note: This AT&T news release and other announcements are available as part
of an RSS feed at http://www.att.com/rss. For more information, please review
this announcement in the AT&T newsroom at http://www.att.com/newsroom.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business
Awards, The International Business Awards, The Stevie Awards for Women in
Business, and The Stevie Awards for Sales & Customer Service. Honoring
organizations of all types and sizes and the people behind them, the Stevies
recognize outstanding performances in the workplace worldwide. Learn more
about The Stevie Awards at http://www.stevieawards.com.
Sponsors of the third annual Stevie Awards for Sales & Customer Service
are John Hancock Mutual Funds, Sales Partnerships, and ValueSelling
Associates.
SOURCE AT&T Inc.