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NTRglobal and N-able Technologies Team to Deliver Next-Generation Remote Control and Support Solution for IT Service Providers

Posted on: Wednesday, 25 February 2009, 09:00 CST

New Solution Raises the Bar, Making it Easier for MSPs and IT Professionals to Deliver On-Demand Technical Support

DALLAS and BARCELONA, Spain, Feb. 25 /PRNewswire/ -- NTRglobal today announced that NTRsupport(TM), the leading remote desktop support solution, has been selected by N-able Technologies(R) to power N-able's new N-supportPro(TM) remote control and IT support solution. N-supportPro is offered as a standalone product and can be used to complement N-able's award-wining N-central(R) network and systems management software, which empowers MSPs and IT professionals to remotely manage and monitor virtually any IP-enabled device and proactively resolve customers' IT issues with greater efficiency.

(Logo: http://www.newscom.com/cgi-bin/prnh/20081111/NTRGLOBALLOGO)

As a result of this strategic alliance, N-able channel partners, managed service providers (MSPs) and IT professionals gain access to the world's fastest, most powerful and secure attended remote control and technical customer support solution. Available now, NsupportPro is proven to quickly resolve IT support issues remotely and rapidly, which helps to reduce costs and significantly enhance customer satisfaction.

"This powerhouse of a combination between NTRglobal and N-able is just what the channel needs to move beyond the break-fix model to one of proactive services and high-touch capabilities delivered via the Web at a fraction of the cost of rolling a truck," says Mikael Blaisdell, industry analyst and director of Blaisdell and Associates. "Now any business can benefit from N-supportPro for seamless integration and easy-to-deploy remote support powered by NTRsupport for rapid response, resolution and preventing a crisis before it happens."

Blaisdell adds: "Offering fast, flexible and secure remote support allows MSPs and IT professionals to expand their range of service offerings, and is vital to not only maintaining service level agreements (SLAs), but also assists in making MSP personnel more productive. And that contributes directly to the bottom line."

N-able's hosted N-supportPro software, powered by NTRsupport, uses a secured Internet connection to enable service desk technicians to connect to remote devices in seconds and resolve customers' IT issues with greater efficiency. N-supportPro allows organizations to move beyond traditional reactive customer support. With NsupportPro, MSPs and IT professionals gain value-added capabilities to deliver presentations, training, co-browsing and other revenue-generating actions, such as receiving inbound sales inquiries via chat.

"We are committed to building valuable partnerships with best-in-class companies to deliver next-generation solutions utilizing the NTRglobal software-as-a-service platform," says Andre Angel, president, NTRglobal Americas. "And because our solutions are so easy to integrate, world-class partners, such as this strategic alliance with N-able, offer a new world of capabilities with reliable remote support, cost-cutting services and revenue-generation capabilities that increase and extend an IT service provider's technology investments."

Easy to Integrate Multiplatform Capabilities Available in Software-as-a-Service (SaaS) and License Models

NTRsupport offers an easy-to-integrate platform with open APIs, an SDK and a professional services team for custom integrations. With NTRsupport, solutions can be rapidly tailored to the IT needs of other complementary solution partners, as well as large enterprises. With its adaptable browser-based solution, NTRsupport is offered as secure SaaS or as a site license model, which can be installed behind the customer's firewall on their own server.

"We're focused on helping MSPs become more profitable to grow their businesses while delivering a superior level of support and service with NTRglobal's SaaS platform," Angel notes. "NTRsupport delivers the extensive capabilities that allow our partners to manage, grow and increase their revenue-generating portfolio of advanced IT services."

About N-able Technologies

N-able Technologies(R) is the global leader in network and systems management software and services for managed service providers (MSPs) and IT professionals. N-able's award-winning N-central software and complementary toolsets are proven to reduce IT support costs, improve network performance and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure. N-able maintains operations in North America, the U.K., the Netherlands and Australia. www.n-able.com

About NTRglobal

More than 15,000 companies of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on-demand remote support with NTRsupport(TM) for their PCs, servers and Windows Mobile devices and management of end-user devices, physical and virtual, with NTRadmin.(TM) NTRglobal secure Software-as-a-Service (SaaS) combines award-winning functionality, proven integration, including Salesforce and other major CRM systems, point-and-click administration and scalability, global capabilities, customization and robust reporting for 360-degree visibility and compliance management. Offering a superior customer experience with dedicated regional and global support, NTRglobal applications are offered in 17 languages, including those with double-byte characters. All NTRglobal applications are hosted from multiple data centers in each of the regions with fail-over capabilities to ensure robust performance and reliability.

For more information about NTRglobal, visit www.ntrglobal.com.

SOURCE NTRglobal

Source: PR Newswire

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