February 27, 2009
DoCoMo Halts Sales Of Overheating BlackBerry Bold
Canada-based Research In Motion (RIM) said on Friday it has excluded faulty batteries as the likely cause of keyboards heating up during the recharging of its BlackBerry Bold smart phones sold in Japan.
The root cause of the problem is still being investigated, RIM said.
"This issue appears to be specifically limited to the BlackBerry Bold devices sold in Japan since last week and sales of BlackBerry Bold devices in other countries are unaffected by this matter," RIM said in a statement.
"The temperatures appear to have remained within the safety range of regulatory standards."
NTT DoCoMo, Japan's largest mobile phone operator, began selling the product in Japan last week. Earlier on Friday, DoCoMo announced it had halted sales of the device after receiving complaints from roughly 30 users that the phone's keyboard area had heated up during recharging of the battery.
However, none of the users reported getting burned or of the devices catching on fire.
DoCoMo said it has sold about 4,000 of the high-end phones.
In its statement, RIM said that "the companies hope to renew sales in Japan soon."
In December, RIM announced that the number of Blackberry users had reached roughly 21 million, with users in more than 140 countries.
Shares of RIM shares were up almost three percent in morning trading in Toronto, at 51.26 Canadian dollars (40.47 US).
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