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ThyssenKrupp Elevator Selects Servigistics' Command Center and Service Workforce Management Solution

Posted on: Monday, 2 March 2009, 03:00 CST

The largest producer of elevators in North America will optimize the service resources involved in delivering world class customer service

ATLANTA, March 2 /PRNewswire/ -- ThyssenKrupp Elevator, Americas Business Unit, the market leader in manufacturing, installing, modernizing and maintaining elevators for all types of buildings, and Servigistics, the leading strategic service management solution provider, announced today that ThyssenKrupp Elevator has chosen Servigistics' Command Center and Service Workforce Management Solution to not only optimize the scheduling and routing of field service technicians and the requisite service parts, but also to gain complete visibility across all customer commitments.

Through the implementation of the Servigistics solution, which will be integrated to Oracle, ThyssenKrupp Elevator will automate and optimize the dispatch of approximately 3,000 field service technicians in North America to ensure that the right person arrives with the right part at the right place at the right time. This will not only reduce costs, maximize productivity, improve on-time performance and increase capital asset up-time, but will also increase customer satisfaction. ThyssenKrupp Elevator will also be providing more "sustainable" services by reducing technician travel time, which will conserve fuel, cut carbon emissions, and reduce traffic congestion.

"Transforming the service business process is a key part of ThyssenKrupp Elevator Sales and Service Initiative," said Barry Pletch, CEO, TKE-AMS. "Implementing the Servigistics solution will improve upon already high levels of field service in a cost-efficient manner, which demonstrates ThyssenKrupp's commitment to providing outstanding service while protecting the environment for future generations."

"In these challenging economic times, businesses are going to reduce spending, keep assets longer and demand better service from service organizations," said Eric Hinkle, CEO, Servigistics. "By implementing the Servigistics Command Center and Service Workforce Management solution, ThyssenKrupp Elevator is investing in service excellence, a true competitive differentiator in a tough market. We are pleased to be their chosen solution provider."

About Servigistics

Servigistics is the worldwide leader in strategic service management software. The company's award-winning solutions include service parts management, field service workforce management, pricing management, customer commitment management, and knowledge management, all operating together on a single platform and data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics' Oracle Fusion and SAP Netweaver-certified solutions have been deployed and proven globally by a highly referenceable client base of market-leading companies across industries in high technology, aerospace, motor vehicles, telecommunications, medical equipment, and consumer and industrial products. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, Japan, and India, and sales and service professionals around the world. Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at info@servigistics.com, or via the Web at http://www.servigistics.com/. Catch up on the latest post-sale service issues by visiting www.strategicservicemanagement.com.

SOURCE Servigistics

Source: PR Newswire

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