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Fair Isaac Leverages the Service Cloud From Salesforce.com to Facilitate Ongoing Customer Collaboration and Empowerment

Posted on: Thursday, 5 March 2009, 07:00 CST

SAN FRANCISCO, March 5 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced that Fair Isaac(R) Corporation (NYSE: FIC), the leading provider of analytics and decision management technology, is using the Service Cloud from salesforce.com to further customer collaboration and empowerment via an online community. Adopting the Service Cloud, Fair Isaac strengthens its ability to anticipate and meet customer challenges by inviting them to openly ask questions, provide feedback and trade ideas.

(Logo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO)

"Fair Isaac seeks to build a robust community made up of our customers and prospects, developers, analysts, bloggers and others who are part of the Decision Management ecosystem," said Laurent Pacalin, chief marketing officer at Fair Isaac. "With the Service Cloud from salesforce.com, we're on our way toward accomplishing this, and expect valuable product development insight and stronger customer relationships to result."

By launching its online customer community, Fair Isaac is the latest company leveraging the Service Cloud from salesforce.com to transform its customers' experiences through the power of cloud computing. Announced in mid-January of this year, the Service Cloud represents a fundamental shift in how companies approach their online presence - the Web is not just a place to post information, but a community where customers can interact with one another and a conversation with a company at large. Companies can easily set-up and maintain an interactive cloud community for their customers by leveraging salesforce.com technologies as building blocks.

The solution was easily integrated with Fair Isaac's existing technology, including Lithium community forums, Six Apart's TypePad blog hosting, Eloqua demand generation tools and software trials managed by Intraware, so users have a single sign-in across all applications. Using the Force.com platform, it took Fair Isaac just eight weeks to deploy the Service Cloud.

Fair Isaac Corporation is one of the 55,400 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of January 31, 2009. Revenue and subscribers will be recognized as the service is delivered.

About Fair Isaac

Fair Isaac Corporation (NYSE: FIC) transforms business by making every decision count. Fair Isaac's Decision Management solutions combine trusted advice, world-class analytics and innovative applications to give organizations the power to automate, improve and connect decisions across their business. Clients in 80 countries work with Fair Isaac to increase customer loyalty and profitability, cut fraud losses, manage credit risk, meet regulatory and competitive demands, and rapidly build market share. Fair Isaac also helps millions of individuals manage their credit health through the www.myFICO.com website.

About salesforce.com

Salesforce.com is the enterprise cloud computing company. The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet. The company's Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's Force.com AppExchange marketplace available at http://www.salesforce.com/appexchange/.

As of January 31, 2009, salesforce.com manages customer information for approximately 55,400 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

Copyright (c) 2009 salesforce.com, inc. All rights reserved. Salesforce and the "no software" logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.

SOURCE salesforce.com

Source: PR Newswire

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