Beyond Commerce, Inc. to Enhance Customer Service Utilizing RightNow's on Demand CRM Solutions
Posted on: Thursday, 12 March 2009, 08:30 CDT
(Logo: http://www.newscom.com/cgi-bin/prnh/20090202/LA65335LOGO)
With RightNow, Beyond Commerce will empower customers to find answers anytime, quickly and efficiently using the company's Web self service channels. RightNow will also help Beyond Commerce establish a central self learning knowledge foundation that customer service agents, marketers, and sales representatives can easily access to view all customer information and interactions across multiple departments. This will consolidate support and allow Beyond Commerce to provide timely and consistent service to customers no matter how they contact the company, whether via email, Web or the phone.
In addition, Beyond Commerce will utilize RightNow's email response management system to automatically respond to incoming inquiries, intelligently route questions to the appropriate subject expert, and provide suggested answers to inquiries.
"We have selected a powerful solution to better serve our customers and advertising sales representatives. The new services, which we will acquire through RightNow's technology, will help provide answers and customer support quickly and effectively, while reducing overall costs for the Company," stated CEO of Beyond Commerce, Inc.,
RightNow's CRM solutions are offered on demand, helping Beyond Commerce avoid many of the risks associated with complicated, expensive, and lengthy on-premise IT implementations.
About Beyond Commerce, Inc.
Beyond Commerce, Inc. (OTC Bulletin Board: BYOC - News) www.beyondcommerce.com, provides best in class products, services, and solutions by being the low cost provider in its market sector. i-SUPPLY, www.i-SUPPLY.com, offers easy to use, fully customizable E-commerce services, and revenue solutions for any Web site, large or small, and hosts local ads, providing extensive reach for our proprietary advertising partner network platform. LocalAdLink, www.LocalAdLink.com, is a local search directory and advertising network that brings local advertising to geo-targeted consumers. BOOMj, www.BOOMj.com, is the leading niche portal and social networking site for Baby Boomers and Generation Jones.
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: Except for historical information, the matters discussed in this press release contain forward-looking statements that involve risks and uncertainties, including but not limited to economic, competitive, governmental and technological factors affecting Beyond Commerce, Inc. operations, markets, products and prices and other factors discussed in the Company's various filings with the Securities and Exchange Commission.
SOURCE Beyond Commerce, Inc.
Source: PR Newswire
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