Loway Adds Support For OrecX TR Open Source Recorder in New QueueMetrics(R) Call Center Monitor 1.5.1
Latest Version of Leading Call Center Monitoring Application for Asterisk PBX is Now Able to Factor Out Calls Using OrecX’s Open Source VoIP Call Recording Software
QueueMetrics turns any Asterisk PBX into a full-featured contact center. Able to support up to 500 live agents, the suite allows operations managers, call team leaders and call agents to complete their daily tasks through a real-time computer interface. Operations managers can view activity reports, listen to recorded calls, measure agent activity and business targets, while team leaders can see current agent status and listen to live calls as they are handled. QueueMetrics also allows agents to see calls they’re handling, integrate with external Customer Relationship Management (CRM) applications and more.
By providing support for OrecX TR, Loway gives QueueMetrics users a way to record calls with minimal changes to the Asterisk dialplan. As the user’s audio storage medium, OrecX TR will cut the disk I/O and transcoding costs necessary for the main Asterisk server(s). It accomplishes necessary recording and storage tasks while retaining a high level of control, even in distributed or clustered Asterisk deployments.
“OrecX TR is a very popular solution used in thousands of call center networks around the world. Bringing support for OrecX into the QueueMetrics environment will lower costs, simplify call recording, and extend functionality for many QueueMetrics users,” said Lorenzo Emilitri, managing director of Loway.
“The new support for OrecX TR in QueueMetrics only underscores the way OrecX has become a mainstay in the call center industry,” noted
As the leading open source call recording solutions provider, OrecX has won numerous awards including the 2008 VON Magazine Innovator Award and the 2007 Product of the Year Award from Unified Communications magazine. OrecX products directly support open source products from Digium(R), the Asterisk(R) Company, including Asterisk Business Edition(TM).
For more information, please visit: www.orecx.com.
For more information, please visit www.queuemetrics.com.
SOURCE OrecX LLC