• E-mail
• Print
• Comment
• Font Size
• Digg
• del.icio.us
• Discuss article

RatePoint Enterprise Named Finalist in Video, Search and Social Media Sector Product of the Year by Massachusetts Network Communications Council

Posted on: Thursday, 19 March 2009, 11:00 CDT

NEEDHAM, Mass., March 19 /PRNewswire/ -- RatePoint, Inc., a leading provider of customer feedback and online reputation management services, today announced the RatePoint Enterprise was named as a finalist in the Video, Search and Social Media Sector Product of the Year category by the Massachusetts Network Communications Council (MassNetComms).

MassNetComms' Product of the Year finalists are selected from the nominations by a committee of MassNetComms board members. The award winner is determined by a vote of the MassNetComms membership and recognizes an innovative product, released in 2008. Winners will be announced at the annual awards ceremony on April 14 at the Hyatt Regency Cambridge.

"We have a great list of nominees, one which reflects the vibrancy of this marketplace," said Barry Fougere, partner at Heidrick and Struggles and chairman of the nominating committee. "Our new categories for Company and Product of the Year reflect tremendous growth of mobile, video, broadband and cloud-based services in this region."

RatePoint Enterprise includes the online reputation management and customer feedback features already in RatePoint's small- and medium-sized businesses solution, and expands on existing features to broaden support for companies requiring scalable dispute resolution, advanced user management and additional reporting features. RatePoint Enterprise's platform scales to handle massive customer inquiries and disputes while enabling customer service departments to respond effectively and efficiently. The multi-user environment provides pre-defined roles and role-based access to varying levels of data and customer records.

"The MassNetComms awards are widely recognized in the technology industry, and the acknowledgement for RatePoint Enterprise in its first year is exceptional," said Neal Creighton, co-founder and CEO, RatePoint. "RatePoint Enterprise provides an incredibly powerful solution for any enterprise that needs to integrate multiple business units and increase the management of its online reputation."

In addition, RatePoint Enterprise can be rolled into numerous divisions within an organization to route specific customer inquiries or disputes to the relevant departments and locations, decreasing time to resolution. The solution incorporates elements of Web 2.0 tools with traditional email campaign functionality and the ability to deploy large-scale surveys to gauge customer sentiment.

About the Massachusetts Network Communications Council

Based in Waltham, Mass., the Massachusetts Network Communications Council Massachusetts Network Communications Council is the region's number one industry association for fast-growing wireless, video and network infrastructure companies - "the digital communications ecosystem." Whether it's connecting with friends and peers, searching for information, doing business, watching video, playing games or participating in civic and political events, these companies are changing the way people communicate.

MassNetComms works through its members and events, as well as policy and workforce initiatives to promote the Commonwealth as an international center for network communications development and to increase the global presence of local entities. Founded in 1993, MassNetComms provides a regular schedule of informative speakers, panel discussions and debates on current issues in technology and business, industry training and networking opportunities. More information is available at www.massnetcomms.org .

About RatePoint, Inc.

RatePoint, Inc., the leading provider of customer feedback and online reputation management services, helps businesses protect and build their online reputation, allowing businesses to harness the power of credible customer feedback and leverage it into a sales, marketing and customer service asset.

RatePoint's easy-to-use, Web-based communication services include feedback tools, email marketing, survey and dispute resolution capabilities to provide small- and medium-sized businesses with the ability to collect, manage and promote customer feedback directly from their Web site. For more information, contact us at: 888-777-1636 or visit: www.ratepoint.com.

SOURCE RatePoint, Inc.

Source: PR Newswire

More News in this Category