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Epson Voted Number One Overall Video Company in inside track's Annual Supplier Loyalty Report

Posted on: Tuesday, 31 March 2009, 02:01 CDT

Epson Receives A+ in Product Reliability and Ranks Number One in Resolution of Service Issues

LONG BEACH, Calif., March 31 /PRNewswire-FirstCall/ -- Epson, the number one selling projector brand worldwide(i), today announced that for the second consecutive year, Epson America ranked number one overall in the Video Display group of the annual Supplier Loyalty Report by inside track. The report is based on an independent survey of consumer electronics retailers and custom installers throughout North America.

Epson received top-tier grades in three of four product-related parameters, including an A+ in Product Reliability, an A- in Product Innovation and an A- in Product Performance. In addition, Epson ranked number one in the Video Display group in Resolution of Service Issues.

"For the second year in a row, Epson has captured the number one overall ranking in the Video Display group," said Gisela Schoell, editor, inside track. "Over the past year, the company has improved on Product Reliability, Appropriate Assortment, Tech Support, Resolution of Service Issues, and Brand Name Recognition. Even more reassuring is the fact that Epson is not resting on its laurels. Recognizing the difficult economic environment we are currently facing, they have developed innovative tools to help their dealers demonstrate and sell the excitement - and affordability - of front projection to a wider audience."

Epson also ranked first in Ease-of-Doing-Business, Quality of Sales Representatives and Just-in-Time Delivery; second in Product Reliability, Technical Support and Specialist Programs; third in Dealer Training and Distribution Policies; fourth in Inventory Turns and Price Protection; and fifth in Product Innovation and Attainable Profit Margins.

"Epson's commitment and dedication to providing the highest level of products, service and support to our customers and the video industry is clearly evident based on this latest inside track report," said Rajeev Mishra, director, Projector Marketing and Development, Epson America. "We are constantly looking for new ways to better meet and exceed the needs of our retailers and installers, and hope to continue growing their satisfaction even further in years to come."

Participants of this year's inside track survey consisted of 220 dealers in the U.S. and Canada. More information regarding the survey and results can be found at http://epson.com/cmc_upload/pdf/InsideTrack.pdf.

About Epson America, Inc.

Epson America, Inc. is the U.S. affiliate of Japan-based Seiko Epson Corporation (SEC) and is a leading provider of digital imaging products that exceed the vision of its customers. The company's extensive range of printers, 3LCD projectors and small- and medium-sized LCDs are renowned for their superior quality, functionality, compactness, and energy efficiency. The Seiko-Epson organization is proud of its ongoing contributions to the global environment and was recently added to the Dow Jones Sustainability World Index, an indicator for leading companies in economic, environmental and social criteria.

Note: Epson is a registered trademark of Seiko Epson Corporation. All other product brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all rights in these trademarks.

(i)Based upon Q2 2008 worldwide front projection market share estimates from Pacific Media Associates

SOURCE Epson America, Inc.

Source: PR Newswire

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