Portage Communications Releases AgentTime(TM) Version 4.0 With Flex Shift(TM) Optimization
Portage’s new Flex Shift(TM) technology creates unparalleled optimization of agents’ schedules for the required staffing levels of inbound or blended call centers. A unique multi-pass algorithm transforms the already efficient schedules made by AgentTime and then fine-tunes them, time-period by time-period, to assign agents on and off phone duty as needed for maximum utilization.
“Our workforce management products have been recognized as industry standards for many years. Now, with AgentTime 4.0, we’ve made a giant step beyond what we’ve done before in optimized agent scheduling,” remarked Portage President
The new version is available for free to current users of AgentTime. Pricing for new users is still only
Portage Communications, Inc. was founded in 1994 with the invention of innovative autodialing, and inbound call center software applications. Portage has distributed thousands of copies of its call center software products, Call Center Designer, SimACD, and AgentTime Scheduler to call centers worldwide. Portage specializes in affordable workforce management solutions that are easy to learn, intuitive, and flexible in their use.
Learn more by contacting: 208-263-6776 firstname.lastname@example.org www.portagecommunications.com
SOURCE Portage Communications