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Oracle Extends Oracle(R) Enterprise Manager's IT Service Management Offerings

Posted on: Tuesday, 7 April 2009, 07:00 CDT

New Management Connectors for HP Products Enable Faster Adoption of ITIL and Other Best Practice Frameworks

REDWOOD SHORES, Calif., April 7 /PRNewswire-FirstCall/ --

News Facts

• Oracle today announced three new Management Connectors for HP help desk and systems management products to help customers reduce the complexity and cost of managing heterogeneous data centers.
• The integration of Oracle Enterprise Manager and HP help desk products enables businesses to achieve operational excellence through the adoption of IT service management best practices, such as Information Technology Infrastructure Library (ITIL).
• With its unique top-down approach, Oracle Enterprise Manager provides an integrated management solution for packaged and SOA applications and their supporting Oracle and non-Oracle software infrastructure. Building on its extensibility framework to monitor and manage non-Oracle technologies, Oracle today added connectors for:
  • HP ServiceCenter
  • HP Service Manager
  • HP OpenView Operations (HP Operations Manager)

Improving Efficiencies in Data Center Management

• The new Management Connectors to HP ServiceCenter and HP Service Manager provide a seamless workflow for incident management and resolution across Oracle and HP environments. Customers can integrate Oracle Enterprise Manager's proactive alert detection and resolution capabilities for Oracle software with HP's help desk products thereby reducing the time and effort to resolve issues and help achieve service objectives at lower costs.
• The Management Connector for HP OpenView Operations facilitates bi-directional exchange of alerts with Oracle Enterprise Manager, enabling the correlation of availability and performance problems across the technology stack. This provides customers the ability to maintain service levels and reduce downtime for business critical systems.

Supporting Quotes

• "Oracle continues to enhance the scope of Oracle Enterprise Manager, empowering customers to drive IT efficiencies in the data center while reducing complexity and cost," said Richard Sarwal, Oracle senior vice president of product development. "With its open and extensible architecture, Oracle Enterprise Manager's latest connectors help customers to deploy highly efficient IT service management solutions by providing out-of-the-box integration with HP technologies."

Supporting Resources

• Oracle Enterprise Manager
• Oracle IT Service Management Suite
• HP ServiceCenter Connector
• HP Service Manager Connector
• HP OpenView Operations Connector
• Oracle Enterprise Manager Extensions Exchange
• Drive Complexity Out of Your Datacenter Using Oracle Enterprise Manager Management Connectors For HP (podcast)

About Oracle

Oracle (Nasdaq: ORCL) is the world's largest business software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.

Trademarks

Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

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SOURCE Oracle

Source: PR Newswire

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