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Siemens Introduces OpenScale(TM) Operate Service Packages Designed To Give Enterprises Simpler, More Effective Ways to Manage Costs

Posted on: Thursday, 9 April 2009, 07:07 CDT

With operational cost savings of up to 20 percent, new offerings can give customers greater cost control and agility in managing heterogeneous environments

BOCA RATON, Fla., April 9 /PRNewswire/ -- Siemens Enterprise Communications Group, a premier provider of enterprise communications solutions, today announced the availability of new Siemens OpenScale Operate service packages that can help organizations better manage their communications infrastructure, while potentially cutting costs by up to 20 percent. The new service offerings allow organizations to take advantage of Siemens' global service delivery network to cover multivendor environments, as well as hybrid environments comprising legacy, TDM-based voice and converged SIP-based voice and data networks.

(Logo: http://www.newscom.com/cgi-bin/prnh/20070904/SIEMENSLOGO)

To help survive in today's economic climate, enterprises should look for ways to cut costs while still driving revenue. With the new OpenScale Operate service packages, organizations can share day-to-day communications operations with a trusted partner to help drive down expenses, optimize network assets and focus more resources and attention on better serving customers.

OpenScale Operate service packages consist of three standard offerings that are designed to provide service level consistency at a per user price:

• OpenScale Essential - provides basic 24x7 remote break/fix service. It covers hardware and software as well as on-site maintenance and spare parts. Technical support comes with response times based on a standard service level.

• OpenScale Essential Plus - steps more into Managed Services with Service Level Agreement (SLA)-based delivery with monitoring, a dedicated service desk and service management. It can also complement existing in-house resources by providing additional skill sets to operate the communications infrastructure.

• OpenScale Assurance - provides complete, end-to-end Managed Services to maintain, monitor and operate an entire enterprise communications infrastructure, including voice, data and security, under the direction of a dedicated Siemens Service Level Manager. Standard remote software moves, adds and changes (MAC) are included in the service without additional charges.

Additionally, Siemens can further customize these packages to fit the needs of enterprises. For companies with IT professionals already skilled at operating its communications infrastructure, Siemens can provide OpenScale Essential Software for Unified Communications, which can provide affordable, SLA-based remote technical support for software updates, changes and fixes.

"With the new OpenScale Operate service packages, Siemens gives enterprise customers the flexibility to choose the right level of operational IT support to meet their particular needs. This approach gives businesses an opportunity to provide a stable communications infrastructure while dramatically helping to reduce operating expenses," said Amy Larsen DeCarlo, Principle Analyst for Managed IT Services with Current Analysis. "In these uncertain economic times, these are compelling benefits that will appeal to a broad customer base."

Dirk Idstein, Vice President Lifecycle & Managed Services at Siemens Enterprise Communications explained that the packages not only can help lower voice and network total cost of ownership and high operating expenses but also increase visibility and cost control, as well as assist with business continuity.

"With Siemens standards-based, open communications architecture as the basis of our OpenScale Operate service packages," Idstein said, "enterprises can determine how much of their communications operations they manage, if any, without as much concern about interoperability or being forced to change their IT strategies."

About Siemens Enterprise Communications Group (SEN Group)

The SEN Group is a premier provider of enterprise communications solutions. More than 14,000 employees in 80 countries carry on the tradition of voice and data excellence started more than 160 years ago with Werner von Siemens and the invention of the pointer telegraph. Today the company leads the market with its "Open Communications" approach that enables teams working within any IT infrastructure to improve productivity through a unified collaboration experience. SEN Group is a joint venture between the private equity firm, The Gores Group, and Siemens AG and incorporates Siemens Enterprise Communications, Enterasys Networks, SER Solutions, Cycos and iSEC. In fiscal 2008, The SEN Group generated revenues of approximately 3.21 billion Euros.

Note: Siemens and OpenScale are trademarks of Siemens AG or its subsidiaries and affiliates. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

This release contains forward-looking statements based on beliefs of Siemens management. The words "anticipate," "believe," "estimate," "forecast," "expect," "intend," "plan," "should," and "project" are used to identify forward-looking statements. Such statements reflect the company's current views with respect to future events and are subject to risks and uncertainties. Many factors could cause the actual results to be materially different, including, among others, changes in general economic and business conditions, changes in currency exchange rates and interest rates, introduction of competing products, lack of acceptance of new products or services and changes in business strategy. Actual results may vary materially from those projected here. Siemens does not intend or assume any obligation to update these forward-looking statements.

SOURCE Siemens Enterprise Communications Group

Source: PR Newswire

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