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Akibia Unveils 24x7 Support for Extreme Networks Ethernet Network Solutions

Posted on: Tuesday, 14 April 2009, 14:02 CDT

Akibia Extends its Mission-Critical Support Services to Extreme Networks High-Performance Solutions

WESTBOROUGH, Mass., April 14 /PRNewswire/ -- Akibia, a leading provider of consulting, integration and support for data center, network and security solutions, announced today support for Extreme Networks (Nasdaq: EXTR) high-performance Ethernet networking solutions. Akibia's 24x7 technical support organization delivers centralized support services for mission-critical infrastructure technologies.

Already on board as an Extreme Networks Platinum Solution Partner in its North American channel partner program, Akibia now provides support as well as design and implementation services for customers leveraging Extreme Networks enterprise network solutions to meet critical voice, video and data convergence, integrated security and network challenges.

"Akibia provides the full life cycle of services, design, implementation and support, on critical network and security solutions," said Tom Tucker, president of Akibia. "Akibia's support of Extreme Networks solutions portfolio ensures our customers maximum network uptime, data integrity and greater end-user productivity."

Akibia is a single point of contact for global customers running mission-critical infrastructure technologies including systems from Sun, IBM, HP, Dell, EMC, Check Point, Blue Coat Systems and Extreme Networks. By partnering with Akibia, an independent, trusted advisor, instead of multiple support providers, customers benefit from Akibia's comprehensive knowledge of their environment, and greater customization, flexibility and commitment to exceptional customer service.

The Akibia technical support center is available 24x7 and is staffed by industry and vendor certified engineers. Akibia's flexible and innovative approach to providing technical support allows significant customization to suit each client's specific requirements. Akibia's Support Services provide the following benefits to its customers:

• Experienced, Knowledgeable Support Engineers -- Akibia's industry certified engineers average ten years of experience in the field. Because Akibia is often responsible for multiple solutions within the customer environment, the engineers are well-versed on the customer's infrastructure and can identify, isolate and resolve issues quickly.
• Full Life-Cycle Partnership -- As the customer's design, implementation and support partner Akibia has greater insight into the scope of the solution and how the Extreme Networks solution is integrated in the infrastructure. Support engineers can easily collaborate with the design engineers to pin point and remediate issues quickly
• Faster Resolution -- Akibia's call answer time is less than 25 seconds, and the engineers do not use voicemail or scripts. Dedicated engineers know the customer's environment and respond quickly with solutions.

"Akibia is a premier technical support provider serving mission-critical IT environments for global enterprise organizations, as well as an established Extreme Networks Advanced Solution Partner," said Christopher Rajiah, director of North American Channels for Extreme Networks. "We are confident that customers that already rely on Akibia for implementation of our network solutions will greatly benefit from access to Akibia's exceptional support center."

About Akibia, Inc.

Akibia provides innovative IT solutions that enable leading companies worldwide to optimize, secure, manage and support their mission-critical infrastructure. As an independent advisor, Akibia partners with its customers to deliver solutions that improve the availability and performance of their data center and security infrastructure. Combining expert consulting, integration and support services with world-class customer service, Akibia helps IT organizations maximize the value of their existing infrastructure, while mitigating risk and reducing complexity. Founded as Polaris Service in 1988 and headquartered in Massachusetts, Akibia is an independent services company with offices throughout the United States and Europe. Contact Akibia at 1-866-4-AKIBIA or www.Akibia.com

SOURCE Akibia, Inc.

Source: PR Newswire

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