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RatePoint Enterprise Named Video, Search and Social Media Sector Product of the Year by Massachusetts Network Communications Council

Posted on: Friday, 17 April 2009, 10:35 CDT

NEEDHAM, Mass., April 17 /PRNewswire/ -- RatePoint, Inc., a leading provider of customer feedback and online reputation management services, today announced that RatePoint Enterprise has been named Video, Search and Social Media Sector Product of the Year by the Massachusetts Network Communications Council (MassNetComms).

MassNetComms' Product of the Year winner is determined by a vote of the MassNetComms membership and recognizes an innovative product, released in 2008. Winners were announced at the annual awards ceremony on April 14 at

the Hyatt Regency Cambridge.

"Winning the MassNetComms product of the year award for RatePoint Enterprise is continued validation that online reputation management is critical to doing business," said Neal Creighton, co-founder and CEO, RatePoint. "RatePoint continues to invest and expand aggressively in this category creation because we understand the power of today's reputation economy."

RatePoint Enterprise includes the online reputation management and customer feedback features already well known in RatePoint's small- and medium-sized businesses solution, and expands on existing features to broaden support for companies that need scalable dispute resolution, advanced user management and additional reporting features. RatePoint Enterprise's platform scales to handle massive customer inquiry and disputes while enabling customer service departments to respond effectively and efficiently. The multi-user environment provides pre-defined roles and role-based access to varying levels of data and customer records.

"These awards are testimony to the continued vitality of this industry," said Steve Krom, head of AT&T New England and chairman of MassNetComms. "Despite the recession, we continue to see growth and innovation in this market."

In addition, RatePoint Enterprise can be rolled into multiple business units within an organization to route specific customer inquiries or disputes to the relevant departments and locations decreasing time to resolution. The solution incorporates elements of Web 2.0 tools with traditional email campaign functionality and the ability to deploy large-scale surveys to gauge customer sentiment.

About the Massachusetts Network Communications Council

Based in Waltham, Mass., the Massachusetts Network Communications Council Massachusetts Network Communications Council is the region's number one industry association for fast-growing wireless, video and network infrastructure companies - "the digital communications ecosystem." Whether it's connecting with friends and peers, searching for information, doing business, watching video, playing games or participating in civic and political events, these companies are changing the way people communicate.

MassNetComms works through its members and events, as well as policy and workforce initiatives to promote the Commonwealth as an international center for network communications development and to increase the global presence of local entities. Founded in 1993, MassNetComms provides a regular schedule of informative speakers, panel discussions and debates on current issues in technology and business, industry training and networking opportunities. More information is available at www.massnetcomms.org.

About RatePoint:

RatePoint, Inc., the leading provider of customer feedback and online reputation management services, helps businesses protect and build their online reputation, allowing businesses to harness the power of credible customer feedback and leverage it into a sales, marketing and customer service asset.

RatePoint's easy-to-use, Web-based communication services include customer feedback tools to collect business and product reviews, email marketing, survey and dispute resolution capabilities to provide small- and medium-sized businesses with the ability to collect, manage and promote customer feedback directly from their Web site. For more information, contact us at: 888-777-1636 or visit: www.ratepoint.com.

SOURCE RatePoint, Inc.

Source: PR Newswire

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