NICE Annual User Conference to Focus on Business Strategies for Driving Value in Contact Centers and Enterprises

April 20, 2009

RA’ANANA, Israel, April 20 /PRNewswire-FirstCall/ — NICE Systems Ltd.
(NASDAQ: NICE), a leading global provider of advanced solutions that enable
organizations to extract Insight from Interactions to drive performance,
today announced the agenda for Interactions ’09, the Annual User Conference,
to be held in Dallas, Texas, April 20-23. This year’s conference will focus
on business strategies for driving value in contact centers and enterprises.

Executives from Microsoft, Avaya, Cisco, EMC, AT&T, Computershare,
Conseco and Overstock.com are among the featured partner and customer
speakers at Interactions ’09.

“NICE users leverage the annual conference to share how using NICE’s
solutions helps them drive efficiency and improve service, and for the
exceptional networking opportunities it presents,” said Steve Sullivan, NICE
User Group CEO and Vice President of Technology, CIT. “There is no substitute
for the sense of camaraderie and collaboration NICE users share, not just
during the conference, but throughout the year.”

At Interactions ’09, customer case studies and roundtable sessions will
demonstrate how NICE SmartCenter can help to improve customer service and
retention, agent training, operational efficiency, and an organization’s
overall performance. All of the Conference’s breakout sessions, keynotes, and
networking events will support the theme of “Up the Downturn – Drive Value
Together” providing attendees with the knowledge they need to tap into the
value of their contact centers, enabling them to provide first-rate service
to customers by doing more with less in a challenging economic environment.

NICE SmartCenter provides a holistic solution for contact centers,
addressing the needs of stakeholders in the contact center and the
enterprise, and meeting a full spectrum of business issues from strategic to
operational. Using the NICE SmartCenter solution organizations are able to
gather competitive intelligence, better up-sell and cross-sell, improve first
call resolution, adjust business processes, and increase customer retention.
At the event, customers and partners will have the opportunity to share best
practices, understand how the NICE SmartCenter advanced applications:
workforce management, quality management – including the new Quality
Optimization solution, Interaction Analytics, performance management and
coaching can help them achieve these goals.

“Now more than ever, organizations are looking for ways to effectively
and seamlessly serve their customers with fewer resources while improving
operational efficiency, complying with regulations and improving service
levels,” said Eran Gorev, Chief Business Officer, NICE Systems. “Interactions
’09 presents an ideal forum for customers to learn from the experiences of
their peers and other high profile contact center experts.”

To learn more about the NICE User Group and Interactions ’09, visit

About NICE Systems

NICE Systems (NASDAQ: NICE) is the leading provider of Insight from
Interactions solutions and value-added services, powered by advanced
analytics of unstructured multimedia content – from telephony, web, radio and
video communications. NICE’s solutions address the needs of the enterprise
and security markets, enabling organizations to operate in an insightful and
proactive manner, and take immediate action to improve business and
operational performance and ensure safety and security. NICE has over 24,000
customers in more than 150 countries, including more than 85 of the Fortune
100 companies. More information is available at http://www.nice.com.

NICE Trademarks:

360degree View, Alpha, ACTIMIZE, Actimize logo, Customer Feedback,
Dispatcher Assessment, Encorder, eNiceLink, Executive Connect, Executive
Insight, FAST, FAST alpha Blue, FAST alpha Silver, FAST Video Security,
Freedom, Freedom Connect, IEX, Interaction Capture Unit, Insight from
Interactions, Investigator, Last Message Replay, Mirra, My Universe, NICE,
NICE logo, NICE Analyzer, NiceCall, NiceCall Focus, NiceCLS, NICE Inform,
NICE Learning, NiceLog, NICE Perform, NiceScreen, NICE SmartCenter, NICE
Storage Center, NiceTrack, NiceUniverse, NiceUniverse Compact, NiceVision,
NiceVision Alto, NiceVision Analytics, NiceVision ControlCenter, NiceVision
Digital, NiceVision Harmony, NiceVision Mobile, NiceVision Net, NiceVision
NVSAT, NiceVision Pro, Performix, Playback Organizer, Renaissance, Scenario
Replay, ScreenSense, Tienna, TotalNet, TotalView, Universe, Wordnet are
trademarks and/or registered trademarks of NICE Systems Ltd. All other
trademarks are the property of their respective owners.

This press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995. Such
statements are based on the current expectations of the management of NICE
Systems Ltd. (the Company) only, and are subject to a number of risk factors
and uncertainties, including but not limited to changes in technology and
market requirements, decline in demand for the Company’s products, inability
to timely develop and introduce new technologies, products and applications,
difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel, loss of market share, pressure on
pricing resulting from competition, and inability to maintain certain
marketing and distribution arrangements, which could cause the actual results
or performance of the Company to differ materially from those described
therein. We undertake no obligation to update these forward-looking
statements. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company’s reports filed
from time to time with the Securities and Exchange Commission.

    Media Contact

    Virginia Flood
    NICE Systems


    Daphna Golden
    NICE Systems


Source: newswire

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