Ninety-Seven Percent of Cincom Customers Report Good, Very Good, or Excellent Service

For Fifth Straight Year, Nine Out of 10 Customers Would Recommend Cincom to Others

CINCINNATI, April 27 /PRNewswire/ — Cincom Systems (http://www.cincom.com), a global software and services provider, announces the quarterly results of its customer-service survey conducted from January 2009 through March 2009. Four hundred surveys were sent only to customers who had actually used Cincom support services.

Please see multimedia version of this release: Ninety-Seven Percent of Cincom Customers Report Good, Very Good, or Excellent Service (http://www.cincom.com/newsroom/?p=85&preview=true)

2009 Survey Results – Good, Very Good, or Excellent

Ninety-seven percent of customers rated the overall quality support received from Cincom as good, very good, or excellent.

Skilled

Ninety-seven percent of customers rated the support skill level as good, very good, or excellent.

Rapid Response Time

Ninety-five percent of customers rated Cincom support engineers’ sense of urgency in resolving the problem as good, very good, or excellent.

Nine Out of 10 Customers Would Recommend Cincom to Others

Ninety percent of customers would recommend Cincom software to another company.

About Cincom

For 40 years, Cincom’s problem-solving software, services, and people have helped thousands of companies all over the world grow and manage their businesses.

SOURCE Cincom