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WatchGuard Extends UTM Investment Protection With 24x7 Customer Support

Posted on: Tuesday, 28 April 2009, 07:30 CDT

WatchGuard LiveSecurity Service Gives UTM Customers Worldwide 24x7x365 Customer Support

LONDON, April 28 /PRNewswire/ -- (INFOSEC) WatchGuard(R) Technologies, a global leader in extensible network security and connectivity solutions, today announced that starting in May, customers who purchase and activate any new WatchGuard Firebox Core e-Series, Peak e-Series or WatchGuard XTM 1050 UTM Bundle or UTM Software Suite will now get 24x7x365 customer support as part of their WatchGuard LiveSecurity service subscription.

"WatchGuard believes that best in class security includes best in class support," said Shari McLaren, vice president of Customer Support and Services at WatchGuard Technologies. "Just as WatchGuard continues to extend the capabilities of its UTM security appliances by adding new security, networking and manageability features, the company continues to expand on its service offerings to add further value to the customer experience and extend their UTM investment protection."

WatchGuard LiveSecurity - Setting the Standard for Customer Excellence

Customer support is available for all WatchGuard LiveSecurity customers as part of the WatchGuard LiveSecurity subscription program. This program is designed to assist customers with specific issues regarding the configuration, operation and ongoing maintenance of their WatchGuard appliance.

In addition to providing customers with direct personal support, the WatchGuard LiveSecurity subscription also entitles customers to access a variety of online tools that are specifically designed to answer many common questions regarding the technical aspects of installing, configuration and maintaining WatchGuard products. These resources include an online knowledge base, known issues list, online training, product documentation and a user forum.

Customers can contact WatchGuard customer support via the web or telephone. Active subscribers with mission-critical applications who need additional assistance from technical support may opt to upgrade to WatchGuard LiveSecurity Gold, which includes a one-hour initial response service level and an unlimited incident count during active subscriptions.

McLaren concludes, "WatchGuard is committed to giving our customers superior security solutions backed by unbeatable technical support offerings. Together, this gives our customers the best TCO of any network security solution - period."

About WatchGuard Technologies, Inc.

Since 1996, WatchGuard(R) Technologies, Inc. has been the advanced technology leader of network security solutions, providing mission-critical security to hundreds of thousands of businesses worldwide. The WatchGuard family of wired and wireless unified threat management appliances and WatchGuard SSL VPN remote access solutions provide extensible network security, unparalleled network visibility, management and control. WatchGuard products are backed by WatchGuard LiveSecurity(R) Service, an innovative support, maintenance, and education program. WatchGuard is headquartered in Seattle and has offices serving North America, Europe, Asia Pacific, and Latin America. To learn more, visit http://www.watchguard.com/.

WatchGuard, Firebox and LiveSecurity are registered trademarks of WatchGuard Technologies, Inc. All other marks are property of their respective owners.

Contacts: Chris McKie Jimme Peters WatchGuard Technologies 24/7 Consulting 206-613-3760 503-289-5354 chris.mckie@watchguard.com jimme@24-7consulting.com

SOURCE WatchGuard Technologies, Inc.

Source: PR Newswire

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