Service Sector All Set to Adopt the New Global Framework

April 29, 2009

ORLANDO, Florida, April 29 /PRNewswire/ — The SEI
(http://www.sei.cmu.edu) at the Carnegie Mellon University has recently
launched a new framework called CMMI(R) for Services (CMMI(R)-SVC). This
model is essentially for the service sector. This is an addition to the
existing family of CMMI frameworks that have been extensively adopted
globally by the likes of Accenture, Infosys and CSC amidst many others as an
international standard. The current model that is CMMI(R)-DEV has been
extensively used by the IT industry and several hundred organizations get
assessed against the CMMI model every year.

QAI Global Services (http://www.qaiglobal.com) was recently appointed as
a Transition Partner to implement and assess organizations worldwide against
this model. QAI has been SEI’s Transition Partner for their flagship model,
CMMI(R)-DEV and has assessed and partnered the journey of over 200 clients in
over 30 countries. The sectors which will see rapid adoption of this new
framework include the telecom sector, power, energy, defense, banking
services, health care and e-governance.

Mr. Navyug Mohnot, CEO, QAI, said, “In these recessionary times, when
every organization needs to perform at its optimal best, the launch of
CMMI(R) for Services is a boon for the services industry which amounts to
more than 80% of the world economy. CMMI(R)-SVC provides a time tested model
for process improvement with a well defined maturity path, which helps the
organizations to improve their operation excellence in a streamlined way.
CMMI(R)-SVC is an industry neutral model that can apply to any service
industry including BPO, telecom, IT, hospitality, healthcare or any other”

About QAI:

QAI is a leading global consulting and workforce development organization
addressing ‘Operational Excellence’ in knowledge intensive service

QAI Global Services, the consulting division of QAI, addresses the space
of Operational Excellence which includes the areas of Process Management,
Quality Management, Innovation Management, Project Management, IT Service
Management and others.

QAI is currently servicing over 200 clients in 30 countries and our
regional bases are located in US, India, UK, China, Singapore, Malaysia and

    For further information, please contact:
    Tom Ticknor

SOURCE QAI Global Institute

Source: newswire

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