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Think Services’ HDI Announces 2009 Analyst of the Year

April 30, 2009

Perot Systems and TECO Energy Embody Customer and Employee-Centric Support Operations

COLORADO SPRINGS, Colo., April 30 /PRNewswire/ — HDI(R) (http://www.thinkhdi.com), the world’s largest membership association for help desk and technical support professionals and the premier certification body for the industry, today announced Minaz Jiwa as the winner of the HDI Analyst of the Year Award. The award was presented at the 2009 HDI World Conference on Technical Service and Support which was held recently in Las Vegas, NV.

This annual award, sponsored by Robert Half Technology, recognizes the best technical support analysts from HDI North American Local Chapters. The award highlights the excellent work of analysts on the support center’s front line – those who are generally a customer’s first point of contact, either via phone or the Web. Nominees are judged on criteria such as performance, quality of work, team orientation, ethics, technical aptitude, problem solving skills, and leadership.

Mr. Jiwa, a Customer Support Analyst I for WorkSafeBC, was nominated by his peers as a gifted analyst who not only has exceptional technical skills but who also possesses the patience, understanding and interpersonal skills that make a great analyst. Minaz provides first-level support for technology related problems and questions. He enjoys using his expertise to assist his teammates and customers, and to improve operational procedures.

When asked about the significance of this award, Minaz took a moment before commenting. “I tend to view the award from others’ perspectives. My co-workers would say the award demonstrates that we are living up to our department’s vision of being a world class help desk. My manager would say it validates the fact that she hires good analysts. My customers might say the award assures them that the help desk service is top notch. For me, winning this award reinforces the notion that I must be doing something right. I’ve always been confident in my abilities but this kind of recognition really takes that confidence to a whole other level. I truly do believe that in no time I’ll be managing my own help desk and nominating my own analysts for this award.”

Sophie Klossner, HDI Local Chapter Membership Director, offered her congratulations. “For the past six years HDI has had the privilege of honoring tier 1 support analysts who are the true backbone of support organizations. Six impressive finalists were presented to HDI conference attendees this year, and all wowed the panel of judges. HDI is pleased to honor Mr. Jiwat with this prestigious award for he clearly demonstrates exceptional proficiency with the skills required to provide excellent customer support. We congratulate not only him, but WorkSafeBC for its commitment to its customers.”

About WorkSafeBC

WorkSafeBC is an independent provincial statutory agency governed by a Board of Directors that serves about two million workers and more than 200,000 employers within British Columbia, Canada. WorkSafeBC was born from the historic compromise between B.C.’s workers and employers in 1917 where workers gave up the right to sue their employers and fellow workers for injuries on the job in return for a no-fault insurance program fully paid for by employers. WorkSafeBC is committed to safe and healthy workplaces and to providing return-to-work rehabilitation and legislated compensation benefits.

About Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of information technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. Robert Half Technology offers online job search services at www.rht.com.

About HDI

HDI, a Think Services company, is the world’s largest IT service and support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event – the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174.

About Think Services

Think Services connects specialized communities worldwide using educational events, consulting, training, certification, and innovative media. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division’s flagship products include the Game Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer magazine, the International Customer Management Institute (ICMI), and HDI. Think Services is a subsidiary of United Business Media, a global media and marketing services company with a market capitalization of more than $1.6 billion. To learn more, visit www.think-services.com.

SOURCE HDI


Source: newswire



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