Think Services’ HDI Announces 2009 Analyst of the Year
Perot Systems and TECO Energy Embody Customer and Employee-Centric Support Operations
This annual award, sponsored by Robert Half Technology, recognizes the best technical support analysts from HDI North American Local Chapters. The award highlights the excellent work of analysts on the support center’s front line – those who are generally a customer’s first point of contact, either via phone or the Web. Nominees are judged on criteria such as performance, quality of work, team orientation, ethics, technical aptitude, problem solving skills, and leadership.
Mr. Jiwa, a Customer Support Analyst I for WorkSafeBC, was nominated by his peers as a gifted analyst who not only has exceptional technical skills but who also possesses the patience, understanding and interpersonal skills that make a great analyst. Minaz provides first-level support for technology related problems and questions. He enjoys using his expertise to assist his teammates and customers, and to improve operational procedures.
When asked about the significance of this award, Minaz took a moment before commenting. “I tend to view the award from others’ perspectives. My co-workers would say the award demonstrates that we are living up to our department’s vision of being a world class help desk. My manager would say it validates the fact that she hires good analysts. My customers might say the award assures them that the help desk service is top notch. For me, winning this award reinforces the notion that I must be doing something right. I’ve always been confident in my abilities but this kind of recognition really takes that confidence to a whole other level. I truly do believe that in no time I’ll be managing my own help desk and nominating my own analysts for this award.”
WorkSafeBC is an independent provincial statutory agency governed by a Board of Directors that serves about two million workers and more than 200,000 employers within
About Robert Half Technology
With more than 100 locations worldwide, Robert Half Technology is a leading provider of information technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. Robert Half Technology offers online job search services at www.rht.com.
HDI, a Think Services company, is the world’s largest IT service and support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event – the HDI Annual Conference and Expo. Headquartered in
About Think Services
Think Services connects specialized communities worldwide using educational events, consulting, training, certification, and innovative media. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division’s flagship products include the Game Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer magazine, the International Customer Management Institute (ICMI), and HDI. Think Services is a subsidiary of United Business Media, a global media and marketing services company with a market capitalization of more than