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WorkForce Management Software Group (WFMSG) to Debut New Software Release at ICMI's Contact Center Management Conference and Expo

Posted on: Thursday, 14 May 2009, 13:40 CDT

New Version of The Prominent Community Software Expected to be an Event Standout at this Leading Gathering for Contact Center Professionals Taking Place June 1-3, 2009 in Austin, Texas

PRINCETON, N.J., May 14 /PRNewswire/ -- After creating an industry stir with earlier versions of its Community workforce management solution, WFMSG has the contact center industry buzzing that it will unveil version 3.5 of this application at ICMI's Contact Center Management Conference and Expo, taking place June 1-3, 2009 in Austin, Texas.

Community 3.5 is the latest version of the product, and expands upon the already popular array of cost-saving contact center forecasting and schedule optimization features. Community allows users to optimize schedules, as well as execute timely intraday management procedures to run at peak efficiency. Community is 100 percent browser-based and can be deployed in as little as four weeks.

"We are excited to be announcing and showcasing the new Community 3.5 release at the ICMI Contact Center Management Conference & Expo." said Daryl A. Gonos, WFMSG Principle responsible for Sales and Marketing. "The new 3.5 architecture enhances performance and the new features deliver even more innovative functionality to a solution already renowned for power and ease of use. We feel that this will be a 'can't miss' product for event attendees."

The Contact Center Management (CCM) Conference & Expo is presented by the International Customer Management Institute (ICMI), one of the call center industry's most respected organizations. The ICMI CCM Conference and Expo will take place June 1-3 at the Renaissance Austin Hotel. This year's program will include five different site tours, highly interactive breakout sessions and totally fresh content that will focus on improvement, development and savings.

To register to attend this event, or to find out more about the conference, media registration, and exhibition opportunities, please visit http://www.icmi.com/CCM2009.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI's experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.

About Think Services

Think Services connects specialized communities worldwide using educational events, consulting, training, certification, membership, and innovative media. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer magazine, the International Customer Management Institute (ICMI), and HDI. Think Services is a subsidiary of United Business Media, a global media and marketing services company with a market capitalization of more than $1.6 billion. To learn more, visit www.think-services.com.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in collaborative, low-cost workforce management solutions. WFMSG's Community is coupled with an intelligent deployment process that results in very rapid installation and product adoption. Community is compatible with most of the major telephone systems including Aspect(R), Avaya(R), Nortel(R), Cisco(R), Interactive Intelligence(R), Siemens(R), and is also integrated tightly into Five9's(R) hosted call center software on demand solution. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact WFMSG (877) 668-6870, email info@wfmsg.com or visit on the web at www.wfmsg.com. WFMSG's Community solution is also available from resellers Verizon Business, Voice Data Systems, Five9 and Upstream Works.

SOURCE Think Services/International Customer Management Institute (ICMI)

Source: PR Newswire

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