Attensity to Host Free Webinar on Growing Your Retail Business By Understanding and Acting on Customer Conversations
Posted on: Monday, 8 June 2009, 07:00 CDT
Experts from Whirlpool and Attensity Come Together for an Interactive Discussion on Analyzing and Acting on Market Buzz
What:
"Voice of the Customer/Market Voice for Retail and Consumer Packaged Goods," is a complimentary webinar on an exciting new solution designed specifically for the retail market. This webinar is hosted by Attensity(TM) Group, the leader in business user applications that generate value from unstructured data.
(Logo: http://www.newscom.com/cgi-bin/prnh/20090608/SF28746LOGO)
When:
Who:.
- Hear from Whirlpool on how they are leveraging internal and external customer feedback in tough economic times to improve quality, drive increased customer satisfaction and retention, and gain competitive insight. This customer feedback comes directly from customers and repair people into Whirlpool's support and service organization, as well as from customers talking about products and services online.
- Learn how Attensity Voice of the Customer captures, analyzes, and delivers actionable insights from unstructured customer feedback so you can prioritize, optimize and proactively respond to real customer issues that impact brand equity, as well as create a network of customer advocates or detractors.
- Experience Attensity Market Voice to analyze the market buzz around issues and feedback found in web community and discussion forums, online product reviews and countless social media sites.
Why:
Whether you have an online channel, brick-and-mortar or both, this webinar is invaluable for retailers and Consumer Goods manufacturers who want to know how to use the voice of the customer to increase customer satisfaction while reducing service costs.
Improving retail customer satisfaction by rapidly understanding and acting on issues that impact customer monetization -- their commitment, advocacy and satisfaction -- has never been more important.
According to Internet Retailer, "a single point increase in satisfaction score for the Top 100 online retailers measured in the last two years predicted an increase of
How:
Register for free online at: http://www.attensity.com/en/attensity_retail_webinar.html
About Attensity Group
Attensity Group provides business user applications that generate value from unstructured data. Its comprehensive family of solutions leverages semantic analytics to enable knowledge management professionals, business leaders, customer support personnel and customers to interpret and manage an organization's unstructured data to get relevant and actionable answers -- fast. Attensity Group's award-winning software is in use by more than 250 of the Global 1000 and by large government agencies to deliver powerful insights, enhance operational efficiency, reduce risk exposure, and ensure increased customer satisfaction. The Service & Support Professionals Association (SSPA) has honored Attensity Group with its 2009 Recognized Innovator Award. Attensity Group, with more than 500 installations worldwide, services customers from multiple offices in the U.S. and
SOURCE Attensity Group
Source: PR Newswire
Related Articles
- The Next Evolution of Marketing: Connect with Your Customers by Marketing with Meaning Serves as the Gold Standard for Meaningful Marketing Practices
- AT&T Wins Frost & Sullivan 2009 Market Leadership Award in Retail Carrier Ethernet Services
- Blue Cross Blue Shield of Michigan Plans to Offer Customer Groups Ability to Purchase Coverage of Autism Treatment Programs that Provide Intensive Early Intervention
- J.D. Power and Associates Reports: Pharmacy Staff Interaction With Customers Strongly Impacts Overall Satisfaction With the Retail Pharmacy Experience
- Intervoice Drives Consistent, High-Quality Customer Service Across Web and Voice Channels; Companies Now Have an Easy and Cost-Effective Way to Leverage Their Web Portal Platform for Voice
- Robert Bielby to Lead LSI Logic Custom Solutions Group Marketing
- Teradata Relationship Manager Version 6 Extends Lead in Enterprise Intelligence for Customer-Driven Marketing
- New Members to the Nokia Group Executive Board: Kai Oistamo to Head Mobile Phones Business Group, Robert Andersson to Lead Customer and Market Operations
- Group of Rio FMs Voice Support for Haiti, Colombia, Venezuela
- Assurant Health Appoints New Senior Vice President, Chief Actuary for Group Markets
 |
 |
User Comments (0)
RSS Feeds