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Solvport to Provide Phone Help Desk Support for Automated Systems America's New Gaming Industry Product

Posted on: Monday, 15 June 2009, 10:00 CDT

PORTLAND, Ore., June 15 /PRNewswire/ -- Solvport (www.solvport.com), nationwide ATM and Kiosk services provider based in Portland, Oregon, today announced that it will expand technical help desk services it provides to Automated Systems America, Incorporated (www.asaiatm.com), nationwide full-service ATM company based in Glendale, California.

Solvport, who has provided field service and phone technical support for Automated Systems America's ATMs over the past four years, will now provide help desk services for their newest product, the Money Source Cash Advance System. The agreement marks Solvport's first entry into servicing ATMs and kiosks in the casino and gaming industry. Service to be provided includes 24 hour, 7-day a week help desk support for Automated Systems America's cash advance kiosks and client support terminals located in casinos throughout California.

Kent Cain, Senior Vice President and Chief Operations Officer for Automated Systems America, said, "Casinos demand premium service. They require 24/7 support, immediate service and quick resolution of any issues. John [Steely] and I have depended on Solvport for over four years to provide all levels of service for our portfolio of ATMs. Because of their superior performance we were confident Solvport will deliver the level of support needed for our customers in the demanding casino environment."

Wayne Vandekraak, Executive Vice President of Business Development for Solvport, said, "We are pleased that Automated Systems America chose Solvport to support their newest product and look forward to continued success as we extend our expert technical services to the casino and gaming industry."

Gary Cosmer, President and Chief Executive Officer of TRM Copy Centers, LLC, added, "Automated Systems America's decision to use Solvport's services in the high demand gaming industry demonstrates Solvport's proven ability to deliver superior ATM and Kiosk services where experience, reliability and efficiency matter most."

About Solvport

Solvport is a division of TRM Copy Centers, LLC and is a national leader in the outsourced, off-premise ATM & Kiosks services industry providing help desk technical support, field service, real-time monitoring, and project management for over 120,000 locations nationwide. Their customers include leaders in the ATM Independent Sales Organization (ISO) industry.

About TRM Copy Centers, LLC

TRM Copy Centers, LLC is the leading nationwide provider of self-service convenience photocopy services in the retail environment. TRM Copy Centers operates more than 14,000 copy centers throughout the United States, and supports some of the country's largest and most successful retailers including grocery, convenience and drug store chains as well as thousands of independently owned businesses.

About Automated Systems America Incorporated

Automated Systems America Incorporated is an industry leading full service ATM company, providing ATM transaction processing, cash vaulting and armored carrier services, web reporting, 24-hour technical assistance, billing and statement services and equipment and supply sales. Their customers include leaders in the Retail Merchant, Financial Institution and Gaming industries.

SOURCE Solvport

Source: PR Newswire

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