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eTelecare to Provide Technical Support Services for Large Telecommunications Service Provider

Posted on: Monday, 22 June 2009, 10:00 CDT

SCOTTSDALE, Ariz., June 22 /PRNewswire-FirstCall/ -- eTelecare Global Solutions (PSE: ETEL), a leading provider of complex business process outsourcing (BPO) solutions has signed an agreement to provide technical support services to residential and small business high speed internet customers of a leading international voice, video and data communication services provider. The program is expected to be fully implemented in 2009 in one of eTelecare's Philippine contact centers.

"eTelecare has significant experience providing technical support services to residential and small business high speed internet users," said eTelecare President and CEO John Harris. "We are confident that this experience - combined with our business philosophy of investing to outperform in people, process and technology - can deliver quantifiably superior results in terms of first call resolution, customer satisfaction, retention and dispatch rate for this premier full-service provider."

eTelecare serves leading communications and media industry clients and delivers a wide variety of services including customer care, loyalty, sales, warranty and technical support. Over 3,000 agents deliver complex technical troubleshooting and problem resolution across the company's global portfolio of technical support programs.

About eTelecare Global Solutions

Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the Philippines, United States, Nicaragua, and South Africa. Additional information is available at www.etelecare.com.

SOURCE eTelecare Global Solutions

Source: PR Newswire

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