NICE Leads Worldwide Contact Center Analytics Market and Ranks Highest in Customers’ Shortlist Category in New Report by Industry Analyst Firm Datamonitor

June 29, 2009

RA’ANANA, Israel, June 29 /PRNewswire-FirstCall/ — NICE Systems (NASDAQ:
NICE), a leading global provider of advanced solutions that enable
organizations to extract insight from interactions to drive performance,
today announced that leading industry analyst firm Datamonitor recognized
NICE’s worldwide leadership position in its 2009 contact center analytics
market report “Decision Matrix: Selecting a Contact Center Analytics Vendor
(Competitor Focus); Analytics and reporting as differentiators in a difficult
economy.” NICE’s contact center analytics offering, which includes its
performance management and interaction analytics solutions, achieved high
scores for every category in the technical assessment section, coming in
significantly ahead of its competitors, with consistent technical excellence.
NICE also achieved top ratings for its significant market impact, high rating
by customers, and has been placed in the highest ranked ‘shortlist’ category.

Aphrodite Brinsmead, Analyst, Customer Interaction Technologies,
Datamonitor, commented, “NICE achieved the highest overall score in the
technology assessment, showing that it provides a comprehensive contact
center analytics solution and consistent technical excellence. The vendor is
also well respected by its customers and was rated highly in the end-user
survey for product quality, vertical specialization, client engagement,
financial stability, and integration with third-party vendors. The fact that
the vendor’s customers like their technology provider, in addition to a large
market share, ensured that NICE received a place in Datamonitor’s ‘shortlist’

According to the comprehensive analysis, NICE provides a full suite of
workforce optimization applications – NICE SmartCenter. The Company’s
analytics offering, which includes text and speech analytics, performance
management (PM), and desktop analytics, is noted for providing analysis of
information from voice, customer relationship management (CRM), screen
content, call flow, email and chat sessions. Key differentiators for NICE are
its offering of packaged business optimization solutions to address critical
needs for the contact center and enterprise, such as first call resolution,
operational efficiency, customer retention, and collections efficiency. NICE
also provides business intelligence (BI) capabilities with its interaction
analytics for ad-hoc querying and analysis of customer interactions. Its PM
offering provides hundreds of key performance indicators (KPIs) and metrics
out of the box. NICE also has the ability to integrate its Interaction
Analytics solution with other vendors’ platforms and offers Interaction
Analytics as a hosted service in addition to on-premises.

“It is gratifying to see our contact center analytics offering garnering
such accolades and being recognized for innovation, breadth of functionality,
and unique business benefits,” said Charles Born, Vice President of
Marketing, NICE. “The Datamonitor report underscores the tremendous impact
NICE has on the contact center analytics market. It also confirms that
organizations that implement the various analytics solutions from NICE are
best positioned to benefit from the strategic value and business insights
that are provided by customers during their calls with contact center agents.”

The NICE interaction analytics offering is part of NICE SmartCenter,
which incorporates a suite of business applications for contact center
customers. These applications include recording and quality management,
speech and text analytics, workforce management, performance management,
desktop analytics and automatic customer feedback survey systems.

About Datamonitor

Datamonitor is the world’s leading provider of online data, analytic and
forecasting platforms for key vertical sectors. It helps its clients – 5,000
of the world’s leading companies, profit from better, more timely decisions.
Through proprietary databases and a wealth of expertise, clients are provided
with unbiased expert analysis and in-depth forecasts for seven industry
sectors: Automotive & Logistics, Consumer Markets, Energy, Financial
Services, Healthcare, Retail and Technology. Datamonitor maintains its
headquarters in London and has regional offices in Frankfurt, New York, San
and Sydney.

About NICE Systems

NICE Systems (NASDAQ: NICE) is the leading provider of Insight from
Interactions solutions and value-added services, powered by advanced
analytics of unstructured multimedia content – from telephony, web, radio and
video communications. NICE’s solutions address the needs of the enterprise
and security markets, enabling organizations to operate in an insightful and
proactive manner, and take immediate action to improve business and
operational performance and ensure safety and security. NICE has over 24,000
customers in more than 150 countries, including over 85 of the Fortune 100
companies. More information is available at http://www.nice.com.

Trademark Note: 360 degrees View, Alpha, ACTIMIZE, Actimize logo,
Customer Feedback, Dispatcher Assessment, Encorder, eNiceLink, Executive
Connect, Executive Insight, FAST, FAST alpha Blue, FAST alpha Silver, FAST
Video Security, Freedom, Freedom Connect, IEX, Interaction Capture Unit,
Insight from Interactions, Investigator, Last Message Replay, Mirra, My
Universe, NICE, NICE logo, NICE Analyzer, NiceCall, NiceCall Focus, NiceCLS,
NICE Inform, NICE Learning, NiceLog, NICE Perform, NiceScreen, NICE
SmartCenter, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse
Compact, NiceVision, NiceVision Alto, NiceVision Analytics, NiceVision
ControlCenter, NiceVision Digital, NiceVision Harmony, NiceVision Mobile,
NiceVision Net, NiceVision NVSAT, NiceVision Pro, Performix, Playback
Organizer, Renaissance, Scenario Replay, ScreenSense, Tienna, TotalNet,
TotalView, Universe, Wordnet are trademarks and/or registered trademarks of
NICE Systems Ltd. All other trademarks are the property of their respective

This press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995. Such
statements are based on the current expectations of the management of NICE
Systems Ltd. (the Company) only, and are subject to a number of risk factors
and uncertainties, including but not limited to changes in technology and
market requirements, decline in demand for the Company’s products, inability
to timely develop and introduce new technologies, products and applications,
difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel, loss of market share, pressure on
pricing resulting from competition, and inability to maintain certain
marketing and distribution arrangements, which could cause the actual results
or performance of the Company to differ materially from those described
therein. We undertake no obligation to update these forward-looking
statements. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company’s reports filed
from time to time with the Securities and Exchange Commission.


    Corporate Media:
    Galit Belkind
    NICE Systems

    Daphna Golden
    NICE Systems

SOURCE Nice Systems Ltd.

Source: newswire

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