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Panacya Unveils BoxTone 2.0 Email Performance Management Software Product

Posted on: Tuesday, 12 July 2005, 12:00 CDT

Panacya Inc. today announced the release of BoxTone(TM) 2.0, the hot new version of a software product that is revolutionizing email performance and availability management.

Uniting messaging flow, supporting IT infrastructure and the end-user experience in a ground-breaking Mail Flow Console, BoxTone 2.0 becomes the first software product to deliver end-to-end 3-Dimensional (3-D) visibility into multi-vendor email environments. Now IT operations can proactively analyze email system issues - including BlackBerry wireless email - and initiate corrective action to prevent email outages and slowdowns.

"BoxTone 2.0 delivers on the promise of 'mailbox dial tone,' capturing the attention of financial services, healthcare, legal services and related companies that have complex, Microsoft Exchange-based email environments and regulatory compliance requirements," said Alan Snyder, CEO of Panacya. "We've also seen strong advance interest from IT administrators responsible for mission-critical BlackBerry wireless email systems. As BlackBerry users within medium to large enterprises move from handfuls to the hundreds, corporate IT needs the visibility that BoxTone provides."

With an approach to email performance management Forbes.com calls "simply phenomenal," BoxTone 2.0 provides timely, meaningful and accurate alerts that quickly get IT operations to the root cause of email performance issues. Key features include:

-- End-to-end email flow and overall response time statistics

-- Multiple views of email performance - by organization, location and end-user

-- Remote data collection that does not require agent deployment and management

-- Intelligent monitoring that learns normal behavior and alerts without thresholds

-- Timely alerts via voice, images, pager and email

-- Cockpit-like user interface designed for operations center environment

-- Intuitive navigation for faster problem resolution

-- Ability to quickly model - within an enterprise and across external service providers - complex email flows including SMTP, Outlook-Exchange, Exchange-to-Exchange and BlackBerry

BoxTone for BlackBerry Wireless Email

BoxTone 2.0 is well-suited for IT operations held to emerging BlackBerry email delivery-time and performance SLAs. BoxTone baselines end-to-end BlackBerry message delivery-time performance for time-of-day and day-of-week, along with more than 150 metrics from the IT infrastructure underlying the BlackBerry mail flow, including: BlackBerry Enterprise Server features, such as the Mobile Data Service (MDS) and Attachment Service; Microsoft Exchange and Active Directory application metrics; server, network and firewall metrics; and RIM SRP and wireless provider performance and reachability.

If performance deviates from the learned normal range or exceeds a predefined SLA on delivery time or availability, BoxTone issues alerts and provides the cross-tier drill-down analytics to enable IT operations to quickly determine the root cause and guide corrective action. Performance alerts and overall system health are displayed in easy-to-use radar, mail-flow, events and analysis consoles.

BoxTone can even monitor BlackBerry performance and reachability for a specific user or groups of users. For example, if several top executives are at a critical off-site negotiation and depend on information support from personnel back at HQ, BoxTone can be configured to provide cast-iron coverage of the attending executives' BlackBerry device reachability and performance. IT operations is alerted at the first signs that service is degrading, providing precious minutes to fix the problem. More on BoxTone for BlackBerry can be found at http://www.boxtone.com/blackberry.html.

BoxTone 2.0 Availability

BoxTone 2.0 is generally available for all sized enterprises and government entities, either as a software license deployed onto an organization's own server hardware, or as a pre-packaged server appliance, in both Standard Availability (BT1000) and High Availability (BT1000-HA) cluster configurations. Prices start at $30,000. To arrange an online demonstration of BoxTone, email the company at BoxToneSales@panacya.com, or call 410-910-3344.

About BoxTone and Panacya Inc.

Panacya's flagship software product BoxTone addresses the challenge of maintaining superior email uptime and fast performance in a complex environment. BoxTone's revolutionary Mail Flow Console delivers 3-D visibility into end-to-end, multi-vendor email environments. The result is improved overall employee productivity, regulatory compliance and reduced downtime costs. Customers of Columbia, Maryland-based Panacya include companies from the financial services, healthcare, retail, telecommunications, and other industries whose users care about application availability and performance, and hold it to a high expectation. To learn more, visit www.boxtone.com and www.panacya.com.

Panacya is a registered trademark, and the Panacya logo, BoxTone and the BoxTone logo are trademarks, of Panacya Inc. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

Source: Business Wire

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