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NICE Expands Reach Into Corporate Branches and Small to Medium Contact Centers With NICE Perform eXpress, Delivering Cost Efficient, Enterprise-Grade Regulatory Compliance Recording

July 8, 2009

RA’ANANA, Israel, July 8 /PRNewswire-FirstCall/ – NICE Systems Ltd. (Nasdaq: NICE), the global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today introduced NICE Perform eXpress, delivering cost-efficient call recording for regulatory compliance. NICE Perform eXpress is designed for the specific needs of branches in larger corporations and small to medium contact centers, trading floors, and back offices. The new offering can be quickly deployed with minimal maintenance requirements, and low total cost of ownership (TCO). NICE Perform eXpress also presents new opportunities for distribution into additional markets for NICE’s global channel partners.

Paul Hoffman, VP Sales, at NICE partner, Advanced Telecommunications, Inc. (ATI), said, “There is a great market need among branches, small to medium contact centers and back offices, as well as trading floors, for the solution being offered by NICE Perform eXpress. We are excited that NICE Perform eXpress, with its easy implementation and maintenance, and a low TCO, will help us expand what we can offer to our customers.”

Organizations today are increasingly required to improve regulatory compliance capabilities, as they are facing a growing number of regulations across the entire enterprise, whether in small contact centers, or the many distributed branches of a large corporation. Accordingly, they are in need of a cost-efficient regulatory compliance call recording solution to help monitor employee compliance and decrease exposure to risk. NICE Perform eXpress answers these needs. It enables them to benefit from NICE’s enterprise-grade call recording, playback, and archive applications, in a cost-efficient solution that can be installed and deployed in less than four hours per site, and is easy to use and maintain.

Keith Dawson, Principal Analyst, Information & Communication Technologies, at leading analyst firm Frost & Sullivan, commented, “There is a large, relatively untapped market for interaction recording systems in smaller call centers, and beyond them to related businesses like branches and back offices. These organizations haven’t in the past been able to justify the costs of a full-fledged compliance-grade recording system, especially since so few of them have on-site access to IT resources. NICE is making it easy for those groups to benefit from recording technology with a solution that’s very quick to deploy and has an attractive price point. NICE has done an excellent job balancing price and functionality to come up with a feature-rich package that’s attractive to small organizations.”

Mr. Evan Flaherty, System Administrator, at Custom Disability Solutions, a division of Reliance Standard Life Insurance Company, said, “We were very pleased about implementing NICE Perform eXpress. We were looking for a resilient and cost efficient compliance recording solution that would be easy for us to deploy and maintain. And, indeed, the installation went very smoothly, quickly, and easily. Now we can ensure compliance with leading edge technology but without the overhead.”

“NICE is proud to introduce NICE Perform eXpress to the market,” said Udi Ziv, Chief Product Officer at NICE. “It addresses the growing need for small to medium contact centers to implement affordable regulatory compliance call recording, and for large enterprises seeking to ensure compliance at the branch level. NICE Perform eXpress also gives us a unique opportunity to further enhance the strong relationships we have with our global network of partners, and jointly deliver this new solution to our growing list of customers.”

More information about NICE Perform eXpress is available at: http://express.nice.com/index.php.

About NICE

NICE Systems (Nasdaq: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data – from telephony, web, email, radio, video, and other data sources. NICE’s solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 150 countries, including more than 85 of the Fortune 100 companies. More information is available at http://www.nice.com.

NICE Trademarks:

360 Degree View, Alpha, ACTIMIZE, Actimize logo, Customer Feedback, Dispatcher Assessment, Encorder, eNiceLink, Executive Connect, Executive Insight, FAST, FAST alpha Blue, FAST alpha Silver, FAST Video Security, Freedom, Freedom Connect, IEX, Interaction Capture Unit, Insight from Interactions, Investigator, Last Message Replay, Mirra, My Universe, NICE, NICE logo, NICE Analyzer, NiceCall, NiceCall Focus, NiceCLS, NICE Inform, NICE Learning, NiceLog, NICE Perform, NiceScreen, NICE SmartCenter, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse Compact, NiceVision, NiceVision Alto, NiceVision Analytics, NiceVision ControlCenter, NiceVision Digital, NiceVision Harmony, NiceVision Mobile, NiceVision Net, NiceVision NVSAT, NiceVision Pro, Performix, Playback Organizer, Renaissance, Scenario Replay, ScreenSense, Tienna, TotalNet, TotalView, Universe, Wordnet are trademarks and/or registered trademarks of NICE Systems Ltd. All other trademarks are the property of their respective owners.

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company’s products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the Securities and Exchange Commission.

SOURCE NICE Systems Ltd.


Source: newswire



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