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ATTUS Technologies Inc. Earns 97.8% Customer Satisfaction Rating

Posted on: Tuesday, 14 July 2009, 08:15 CDT

CHARLOTTE, N.C., July 14 /PRNewswire/ -- ATTUS Technologies' latest customer survey reveals 97.8% overall satisfaction with its customer support staff. As a leading provider of cost effective solutions for USA PATRIOT Act, OFAC compliance and other regulatory requirements, ATTUS provides free technical support on all of its web-based and desktop products.

(Logo: http://www.newscom.com/cgi-bin/prnh/20081118/ATTUSLOGO )

ATTUS continues to exceed its clients' expectations with its free, customer support delivered via the client's preference of phone or email. To gauge satisfaction with its technical support, ATTUS sends a follow up email survey after a support ticket is closed. Over 700 clients have completed the survey that measures such key performance indicators as clients' overall satisfaction with the support line, currently rated 97.8%; the professionalism of ATTUS' support representatives, rated 99.1%; and the ease of working with those representatives, rated 98.2%.

"We provide our clients with a comprehensive product set that has cutting edge technology at its core. But, unlike many other regulatory compliance solution providers, we also offer clients true personal attention from our staff," said Tom Fedell, president and CEO of ATTUS. "We staff our support line with knowledgeable, helpful and professional representatives. Customers calling for technical assistance do not get routed to an automated telephone response system. Instead, we make every effort to answer each call with a live person who can answer client questions and resolve any issues that arise."

Customer satisfaction is also evident in ATTUS' consistently high annual customer retention rate. Fedell credits the company's ability to maintain and increase its historically high retention rate, at a time when businesses are cutting expenses, to ATTUS' value, quality and service combination. "Our products and services present clients with exceptional value. We help them better manage their compliance requirements while creating significant operational efficiencies at the same time. This is a powerful combination for our clients."

ATTUS' customer base has experienced continual growth since it opened its doors in 1998. Today over 4,000 clients from the financial services sector, travel and tourism industry, non-profit organizations, import/export dealers, real estate firms and more choose ATTUS as their provider of choice for regulatory compliance solutions. Fifty-eight percent of those clients use multiple ATTUS products. "We anticipate the compliance needs of our clients, develop affordable solutions to meet those needs and back them up with great customer support. That's our promise to our clients which is why they remain loyal to us and renew their relationships year after year," concluded Fedell.

About ATTUS Technologies, Inc.

ATTUS Technologies, Inc. is an industry leader in software and services for regulatory compliance, homeland security and fraud prevention. Over 4,000 financial institutions and other clients nationwide use ATTUS' solutions for compliance with the requirements of the Gramm-Leach-Bliley Act (GLBA), the USA PATRIOT Act, the Office of Foreign Assets Control (OFAC), the Financial Crimes Enforcement Network (FinCEN), anti-money laundering regulations, the Bank Secrecy Act (BSA), Regulation CC and Regulation E. ATTUS is based in Charlotte, North Carolina. For more information about ATTUS, visit www.attustech.com.

For more information, contact: Jalana Ballen, Marketing Director 888.494.8449 or info@attustech.com

SOURCE ATTUS Technologies, Inc.

Source: PR Newswire

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