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New White Paper From Communigate Systems Highlights Benefits of Unified Communications SaaS Model for SMBs

Posted on: Wednesday, 15 July 2009, 08:02 CDT

LONDON, July 15 /PRNewswire/ --

- Unified Communications SaaS Deployment http://tr.im/pPGA Allows Small and Medium-Sized Businesses to Gain Full Benefits of UC at a Reasonable Cost

A new White Paper by CommuniGate Systems http://www.communigate.com/ highlights the benefits of a Unified Communications (UC) SaaS (Software as a Service) model for small and medium-sized businesses. This independent view of Unified Communications SaaS deployment http://tr.im/pPGH has been written for CommuniGate by Philip Hunter, a freelance IT journalist specialising in communications, web technologies and digital entertainment.

Whilst Unified Communications has already made a significant contribution to the competitiveness of larger enterprises, boosting productivity and streamlining business processes, small and medium-sized businesses (SMBs) have been deterred from deploying UC by the high cost of implementation and lack of technical staff. However, the availability of a Unified Communications SaaS model, such as CommuniGate Pro http://tr.im/pPGI now brings all of the benefits of UC within the reach of small and medium-sized businesses for the first time.

Simon Paton, Managing Director of CommuniGate Systems UK says, "Small and medium-sized businesses have been slower to embrace Unified Communications because of high costs and lack of technical skills. However, the Unified Communications SaaS model has matured rapidly, providing SMBs with a far more cost effective mechanism for deploying UC, avoiding the complexities of on-premise implementation, by in effect passing the buck to service providers."

Paton continues, "The Unified Communications SaaS deployment model is easier to deploy, more reliable, and more manageable for the SMB customer, while facilitating future expansion in both user numbers and applications. Furthermore, service providers are able to tailor the whole UC package using CommuniGate Pro, including the functions provided. They can develop versions of the package for different vertical markets, and also tailor to the needs of individual SMB customers."

Unified Communications SaaS deployment is fast becoming the preferred method for delivering UC to SMBs, because it is advantageous for both the service provider and customer. The key point for both is that SaaS makes it much easier to expand and upgrade the UC solution at a time when functions continue to evolve fast, driven by growing integration between the components and availability of broadband bandwidth to both fixed and mobile devices. New features can be added purely at the service end, while new devices can be added at the customer end just by downloading software based on the Adobe(R) Flash(R) client Pronto! in the case of the CommuniGate Pro UC platform.

Paton continues, "Armed with the CommuniGate Pro Mobile Unified Communications platform, service providers can deliver scaleable UC services to the multitude of potential SMB customers, which collectively can generate more revenue than large bases of residential or consumer subscriber services such as ASDL and telephony."

Paton concludes, "The combination of highly reliable bandwidth connections, a robust scaleable platform, the Unified Communications SaaS model for delivery of UC, and widespread cultural acceptance of collaborative tools, means that the time is ripe for a major push by service providers into the UC SMB market."

For a full copy of the CommuniGate Systems White Paper on Unified Communications SaaS deployment, please visit http://tr.im/siKx

About CommuniGate Systems

Based in London, CommuniGate UK is a business unit of GAP Internet Communications - the sole distributor for CommuniGate Systems within the UK. Founded in 1991 and based in Mill Valley, California, CommuniGate Systems develops carrier-class Unified Communications and media delivery software for broadband and mobile operators to deliver value-added services and SaaS solutions. CommuniGate Systems delivers powerful mash-ups of Unified Communications technology mixed with media and entertainment applications for portals, social networks, enterprises and mobile communities. CommuniGate Systems is revolutionising the Unified Communications industry with a unique Flash-based client framework Pronto! bringing together all forms of communication and breaking the leash to the desktop with Web 2.0 mobility.

CommuniGate Systems is the first choice in technology solutions for over 12,000 customers with over 130 million subscribers unifying e-mail, collaboration, IM, presence and VoIP with a single identity. The Unified Communications platform provides flexibility, performance, and scalability with benchmark proven architecture remaining unchallenged in the industry. Our technology powers OEM partner products ranging from embedded real time systems to powerful unified messaging platforms at top tier global network operators. The open development environment's simple APIs deliver extensible flexibility with a unique clustering technology for 99.999% uptime for the most demanding application environments

The company is a trusted and financially stable vendor, maintaining the highest customer satisfaction levels in the Unified Communications industry with over 175 members in its partner network worldwide.

SOURCE CommuniGate Systems

Source: PR Newswire

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