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Frost & Sullivan Names InterCall the Recipient of the 2009 Latin America Web Conferencing Solutions Market Competitive Strategy Leadership Award

Posted on: Friday, 17 July 2009, 12:00 CDT

BUENOS AIRES, Argentina, July 17 /PRNewswire/ -- Frost & Sullivan announced that the 2009 Award for Competitive Strategy Leadership in the Latin American Web conferencing solutions market is conferred on InterCall. The global company has been able to leverage its success to penetrate the market in the Latin American region, bringing a diverse portfolio that suits the needs of clients coming from any vertical or company size.

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"InterCall gathered the key requirements to succeed in the Latin America web conferencing market: a compelling solutions portfolio; satisfying end-user experience and language integration; the highest quality of service; as well as compatibility with all the current operative systems," highlights Juan Manuel Gonzalez, Frost & Sullivan s Enterprise Communications Team Leader.

In Latin America, the company has experienced a double digit growth rate from 2007 to 2008, and this is in great part due to the competitive advantage of InterCall s different products within its portfolio. Other factors behind this success are: the strong global presence of the company; the agreements among its clients to expand contracts to the region; and strong customer support and training teams. InterCall provides ad-hoc and customized training sessions and courses for clients in Spanish and Portuguese.

"InterCall's approach toward strategic acquisitions in the previous years has also been one of the drivers for the company's growth," explains Gonzalez. The major acquired companies were ECI, Raindance, the conferencing assets of Sprint Nextel Corp and, in May 2008, with the acquisition of Genesys, the company ensured a proprietary platform that can be upgraded and modified as per the client demands and markets trends. In December 2008, IBM announced that it had selected InterCall to resell its IBM Lotus Sametime Unyte, which allows customers to enjoy the power of Lotus Sametime Unyte's easy-to-use Web conferencing complemented by InterCall's audio.

"InterCall continues to enhance its core Web conferencing solution in terms of features, security and applications. In the meantime, due to its strong selling strategy and evangelism of conferencing solutions in Latin America, InterCall has been able to gain the trust and confidence of a large portion of the conferencing market in the world. This is steadily replicating to Latin America," observes Gonzalez.

"Latin America is an exciting market for us because it is so diverse and fast-paced," said Luis Ramirez, director of Latin American sales and marketing for InterCall. "Our team works hard to understand what our customers need to improve their productivity, so it's an honor to be recognized by Frost & Sullivan for our efforts. We're up to the challenge of keeping momentum going in Latin America for years to come."

About the Award

The Frost & Sullivan Award for Competitive Strategy Leadership is presented to the company whose competitive strategy has yielded significant gains in market share during the research period. Often, the recognized company has taken advantage of recent market changes that facilitate the introduction of never-before seen methods of capturing and solidifying market presence. Alternatively, the Award recipient may have executed an innovative strategy within the existing competitive landscape, empowering the company to overtake the competition. In either case, the company captures the attention of the competition, which quickly adjusts in order to protect its own market position. Frost & Sullivan analysts expect such innovations to produce lasting, precedent-setting trends in the industry.

About Frost & Sullivan

Frost & Sullivan, the Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 35 offices on six continents. For more information about Frost & Sullivan's Growth Partnerships, visit http://www.frost.com.

About InterCall

InterCall, a subsidiary of West Corporation, is the world's largest conferencing and collaboration services provider. The company includes Genesys Conferencing, a leading provider of unified collaboration and communications services. Founded in 1991, InterCall helps people and companies be more productive by providing advanced, yet easy-to-use audio, event, Web and video conferencing solutions that save time and money. Based in the United States, InterCall's reach extends throughout North America, Europe, Latin America and Asia Pacific, offering an unmatched global presence and strong local support. For more information, please visit www.intercall.com or www.genesys.com.

For more information: Catalina Rossini Corporate Communications Frost & Sullivan - Latin America P: + 54-11-4777-4777 E: Catalina.rossini@frost.com

SOURCE Frost & Sullivan

Source: PR Newswire

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