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NACR Reaches Out to Nortel Customers to Provide Seamless Service and Support

Posted on: Monday, 20 July 2009, 17:13 CDT

EAGAN, Minn., July 20 /PRNewswire/ -- With the proposed acquisition of Nortel's enterprise solutions business by Avaya, Inc., NACR (North American Communications Resource, Inc.) is reaching out to Nortel customers throughout the United States to ensure that they experience continuity of service and support moving forward.

"We want Nortel customers to know that NACR is here to ease the transition and ensure that they get the maximum value from the wealth of communications solutions available to them," said Michael Fitzgibbons, National Vice President of NACR. "Whatever a customer's questions or concerns may be, NACR is ready and eager to help from day one."

An Avaya Platinum BusinessPartner and seven-time BusinessPartner of the Year, NACR (www.nacr.com) is a nationwide leader in providing comprehensive communications solutions including VoIP, convergence, mobility, collaboration, unified messaging, and contact centers. NACR also delivers complete consultative and technical support, including network readiness, design, implementation, and testing services, as well as remote diagnostics, monitoring, and resolution, maintenance, refurbishment, and repairs.

Avaya, headquartered in Basking Ridge, NJ, is a global leader in state-of-the-art enterprise communications systems, providing solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Nortel is headquartered in Toronto, Canada, and has been a recognized leader in next-generation technologies for service provider and enterprise networks. Avaya's agreements to purchase Nortel were announced earlier today and are subject to a competitive bidding process as well as various government and regulatory approvals.

Fitzgibbons wants Nortel customers to know that they can contact NACR and be referred to their local NACR representative for assistance. "We want to help them create a customized plan for smart, cost-effective adoption of technology -- not only as they transition from Nortel to Avaya, but also with an eye to their long-term growth and business needs," he said.

"As Nortel customers upgrade and migrate to Avaya solutions, NACR will work to make sure there is minimal disruption to their service and their business," he said. "Our National Account Managers, technicians, engineers, and support people will be on board to make it all happen as seamlessly as possible."

As the largest Avaya channel partner, NACR works closely with Avaya and other strategic partners to integrate the latest hardware, software, and applications into leading-edge solutions for diverse markets including large enterprises, small and mid-size businesses, education, and healthcare. The comprehensive NACR services portfolio offers a highly trained, certified team of engineers and technicians with a customer-centric approach to ongoing support. The company's latest offer is a comprehensive 24x7 monitoring and support service for multi-vendor converged IP networks.

NACR also offers a wide range of training resources, educational events, and archived materials to help customers get up to speed on all of their options and build their administrative and applications proficiency. For instance, customers can access NACR's Tech Quarterly Webinars on demand through the company's web site. The NACR Center of Excellence for Learning and Development provides options for on-site training as well as educational opportunities at NACR locations around the country.

NACR was also the first Value Added Solutions Provider in North America to qualify as an Avaya Authorized Learning Partner and offer customers the Avaya-authorized training curriculum for enterprise IP telephony.

Nortel customers -- or any business interested in learning more about NACR -- can call 1-888-321-NACR (6227) or visit online at www.nacr.com.

About NACR

With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum BusinessPartner, a seven-time Avaya BusinessPartner of the Year, multiple award winner from industry partners, and the Value Added Solutions Provider of choice for today's leading businesses. Part of the ConvergeOne (www.converge-one.com) family of companies, NACR delivers proven, scalable, cost-efficient solutions tailored to a customer's business communication needs, in an end-to-end package that includes consultation, design, implementation, and testing. With its strategic partners, including Avaya, NACR provides customers with solutions in VoIP migration, convergence, mobility, unified communications, and contact centers. For more information, call 1-888-321-NACR (6227) or go to www.nacr.com.

SOURCE NACR

Source: PR Newswire

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