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NTRglobal Announces Breakthrough Remote Support Solution for IT Support Professionals, NTRsupport Pro

Posted on: Wednesday, 22 July 2009, 10:38 CDT

DALLAS and BARCELONA, Spain, July 22 /PRNewswire/ -- NTRglobal today announced a category-breaking remote support solution for IT support professionals, NTRsupport Pro. An innovative IT support solution purpose built for support professionals seeking powerful remote control designed for a small IT support operation. A free 7 day trial is available from the NTRglobal website.

(Logo: http://www.newscom.com/cgi-bin/prnh/20081111/NTRGLOBALLOGO)

NTRsupport Pro is portable for easy access from any computer so an IT support professional can work from anywhere to deliver secure instant remote support. The NTRsupport Pro executable is a small, self-contained widget that is easily downloaded from the internet or can be downloaded and accessed via USB storage device.

Non-browser dependent, NTRsupport Pro operates similar to a desktop widget via direct internet connection like a web service.

NTRglobal is the only on-demand solution provider in its category to offer a choice of SaaS, customer self-hosted and virtual appliance delivery models as well as two remote support solutions (NTRsupport Ultimate and NTRsupport Pro) for business teams of any size.

With NTRsupport Pro, a technical support provider can virtually manage up to eight computers simultaneously, even if the machine requires a reboot. NTRsupport Pro remote control capabilities allow support techs to diagnose problems, implement fixes, transfer files and demonstrate solutions while a customer watches in real time or is away from their machine. Additional machines can be monitored in "unattended mode" by the StayConnected(TM) agent which is downloaded onto the end user machine. Multiple StayConnected machines can be easily managed from the simple operator user interface with no limit to the total numbers of machines supported.

"NTRsupport Pro was specifically created to empower individual IT support professionals to provide remote technical support and fix problems over the Web, eliminating costly travel and downtime," said Mark Cheshire, VP product management . "This new solution is also perfect for Managed Service Providers (MSPs) who are looking to provide ad-hoc remote support with their service offerings. With a simple user interface, basic remote control features and integration to small business accounting systems, NTRsupport PRO is perfect for the SMB market."

With the growing demand for instant technical support by consumers, employees and businesses around the world, NTRsupport Pro offers a powerful and cost effective option to deliver high quality online support expertise. For less than $600.00 dollars per year, or the equivalent of the average mobile phone bill, NTRsupport helps extend reach, flexibility and business opportunity IT professionals need to schedule and deliver instant and proactive support services from anywhere.

"For those individuals looking to start their own IT support business, NTRsupport Pro provides all the tools they need at a price they will love," added Cheshire.

"Delivering on-demand technical support and proactive management services over the Web amazes our clients, allows us to cut travel costs by more than 90 percent and reinvest the time and money in adding valuable, highly profitable services to our portfolio," said Alba Lopez, CTO of Iricom, a leading provider of medical technology services. "NTRsupport Pro offers a nimble, yet highly secure and robust clientless remote support solution that allows one to be virtually on-hand to deliver services from anywhere. NTRsupport Pro makes it possible for us to instantly reach our clients in a vertical where uptime is critical to saving lives."

NTRsupport Pro benefits include:

• Deliver instant results for any customer
  • Simultaneous remote connection for up to 8 sessions
  • Multiplatform support
  • Integration to small business accounting systems
• Resolve problems for your clients effortlessly
  • StayConnected(TM) for unattended troubleshooting
  • Session scheduling
  • Remote printing and file transfer
• Works anywhere you do
  • Multi-access: deliver support sessions from your laptop or any other PC
  • Zero footprint after session closed
  • Portable on a USB storage device
    

About NTRglobal

More than 17,000 companies in more than 60 countries rely on NTRglobal to deliver on-demand solutions for remote support, remote access, remote systems administration and online meetings.

For more information about NTRglobal, visit www.ntrglobal.com.

SOURCE NTRglobal

Source: PR Newswire

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