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Salesforce.com's Service Cloud Receives 2009 Innovation Award From Network Products Guide

Posted on: Friday, 24 July 2009, 07:00 CDT

SAN FRANCISCO, July 24 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced that Network Products Guide has named the Service Cloud http://www.salesforce.com/crm/customer-service-support/ a winner of the 2009 Product Innovation Award in the Software as a Service and Cloud Computing http://www.salesforce.com/cloudcomputing/ category. The award recognizes and honors vendors from all over the world with innovation and ground-breaking products that are "bringing essential and incremental changes and are setting the bar higher for others in all areas of information technology."

(Logo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO)

The Service Cloud is the next-generation solution for customer service. Built on the Force.com platform, the Service Cloud transforms customer service through the power of cloud computing. The Service Cloud joins industry leading cloud computing platforms like Google, Facebook and Twitter with traditional service channels like phone, email, and chat to capture every conversation and leverage every community expert in the cloud. By capturing these conversations, the Service Cloud empowers companies to deliver the expertise of the community to customers, agents and partners regardless of location or device - ensuring that the quality of customer service is consistent across every channel.

"The Service Cloud is completely revolutionizing the way companies think about customer service. By integrating social networks like Twitter and Facebook with traditional customer service channels, companies can deliver a new level of customer success," said Marc Benioff, chairman and CEO of salesforce.com. "We're pleased to be recognized by Network Products Guide for our most recent innovation in cloud computing."

"Innovation is clearly an important factor for greater success and has the most impact on staying competitive," commented Rake Narang, editor-in-chief of Network Products Guide. "Innovative products such as the Service Cloud from salesforce.com are bringing improvements in both the way companies do business and how they compete in the ever-changing marketplace."

To view a short video on the benefits of cloud computing, visit: http://www.salesforce.com/cloudcomputing/."

About Network Products Guide Awards

Network Products Guide is a media sponsor of Interop and Technosium Executive Alliance Forums engaging Chief Information Officers (CIOs) and Chief Information Security Officers (CISOs). As industry's leading technology research and advisory publication, it plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. You will discover a wealth of information and tools in this guide including the best products and services, roadmaps, industry directions, technology advancements and independent product evaluations that facilitate in making the most pertinent technology decisions impacting business and personal goals. The guide follows conscientious research methodologies developed and enhanced by industry experts. To learn more, visit www.networkproductsguide.com

About salesforce.com

Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications, available at http://www.salesforce.com/crm/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company's Force.com Platform (http://www.salesforce.com/platform/) enables customers, partners and developers to quickly build powerful business to run every part of the enterprise in the cloud. Based on salesforce.com's (http://salesforce.com) real-time, multi-tenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing.

As of April 30, 2009, salesforce.com manages customer information for approximately 59,300 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

Copyright (c) 2009 salesforce.com, inc. All rights reserved. Salesforce and the "no software" logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.

SOURCE salesforce.com

Source: PR Newswire

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