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NETGEAR(R) Extends Award-Winning Support Resources With Online Customer Community Forum

Posted on: Wednesday, 13 July 2005, 09:00 CDT

SANTA CLARA, Calif., July 13 /PRNewswire-FirstCall/ -- NETGEAR, Inc. , a worldwide provider of technologically advanced, branded networking products, today announced it has officially launched its online customer community forum. Following months of success in pilot phase with tens of thousands of postings and registered users already, the NETGEAR user forum enables visitors to access answers and solutions to common queries related to their NETGEAR wired or wireless networking devices as well as general networking topics. Complementing NETGEAR's comprehensive knowledge base of frequently asked questions (FAQs), support documents, and updated firmware and drivers, the forum provides users and enthusiasts with a channel to interact with each other and with qualified support technicians to learn more about NETGEAR products and the latest trends in networking.

"Our interactive customer forum is another example of how we maintain an edge on our competitors by providing world-class service to the growing NETGEAR user community," stated Raymond Lee, NETGEAR's director of customer support and services. "It further supports the industry accolades we've already received for our service and reliability. By connecting customers with each other and with NETGEAR support technicians, we're again demonstrating our commitment to offering the best possible user experience."

Along with advice on installation and usage, online community members can post queries and reply to topics related to their specific NETGEAR devices as well as general networking topics. The customer forum serves as a single point of reference for networking enthusiasts seeking recommendations on their next networking purchases, or tips on optimal configuration settings for their networking or multimedia devices. Access to the online forum is free and available to everyone. NETGEAR's customer community forum can be found at http://forum1.netgear.com/support/ .

"When it comes right down to it, customer service is what separates companies we like to do business with -- and come back to -- from those we don't," said Rob Enderle, principal analyst for the Enderle Group, a Silicon Valley firm specializing in emerging technology trends. "NETGEAR's focus on providing a resource that can cut through networking issues for professionals and novices alike showcases they value their customers, and customer loyalty, very highly."

In December 2004, for the second consecutive year, a PC World Magazine subscriber poll ranked NETGEAR as the top wireless gateway manufacturer in service and reliability, the only company to achieve back-to-back recognition in the industry. NETGEAR received category-leading scores in both "Satisfaction with Reliability," which recognized customer satisfaction with the networking device's reliability, and "Severe Problems," which reported NETGEAR had the fewest customers to experience problems serious enough to warrant technical support.

About NETGEAR, Inc.

NETGEAR(R) designs technologically advanced, branded networking products that address the specific needs of small and medium business and home users. The Company's product offerings enable users to share Internet access, peripherals, files, digital multimedia content and applications among multiple personal computers and other Internet-enabled devices. NETGEAR is headquartered in Santa Clara, Calif. For more information, visit the company's Web site at http://www.netgear.com/ or call 408-907-8000.

NOTE: NETGEAR(R) and the NETGEAR logo are trademarks or registered trademarks of NETGEAR, Inc. in the United States and/or other countries. Other brand and product names are trademarks or registered trademarks of their respective holders. Information is subject to change without notice. All rights reserved.

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995 for NETGEAR, Inc.:

This press release contains forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Specifically, statements concerning expected performance characteristics, specifications, market acceptance, market growth, specific uses, user feedback and market position of NETGEAR's customer community forum, products and technology are forward-looking statements within the meaning of the Safe Harbor. These statements are based on management's current expectations and are subject to certain risks and uncertainties, including, without limitation, the following: the customer community forum may not be able to address all of the support needs of end-users, the actual price, performance and ease of use of NETGEAR's products may not meet the price, performance and ease of use requirements of end-users; the performance of NETGEAR's products may be adversely affected by real world operating conditions; the ability of NETGEAR to market and sell its products and technology; the impact and pricing of competing products; and the introduction of alternative technological solutions. Further information on potential risk factors that could affect NETGEAR and its business are detailed in the Company's periodic filings with the Securities and Exchange Commission, including, but not limited to, those risks and uncertainties listed in the section entitled "Risk Factors Affecting Future Results", pages 17 through 25, in the Company's Quarterly Report on Form 10-Q for the fiscal quarter ended April 3, 2005, filed with the Securities and Exchange Commission on May 13, 2005. NETGEAR undertakes no obligation to release publicly any revisions to any forward-looking statements contained herein to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

(Logo: http://www.newscom.com/cgi-bin/prnh/20030730/NETGEARLOGO )

Photo: http://www.newscom.com/cgi-bin/prnh/20030730/NETGEARLOGOAP Archive: http://photoarchive.ap.org/PRN Photo Desk,photodesk@prnewswire.com

NETGEAR, Inc.

CONTACT: Doug Hagan, Director, Corporate Marketing of NETGEAR, Inc.,+1-408-907-8053, or doug.hagan@netgear.com; or Lisa Hawes, Account Supervisorof Sterling Communications, +1-408-395-5500, ext. 227, orlhawes@sterlingpr.com, for NETGEAR

Web site: http://www.netgear.com/

Source: PRNewswire-FirstCall

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