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Salesforce.com To Present Luncheon Keynote at ACCE 2009 Addressing the Convergence of Customer Service and the Web

Posted on: Tuesday, 11 August 2009, 17:42 CDT

PRINCETON, N.J., Aug. 11 /PRNewswire/ -- The future of customer service in an increasingly web-based world will be the focus of a newly added luncheon keynote address at the ICMI ACCE Conference & Expo, October 5-9, 2009 in Las Vegas. Taking place October 7, it will be presented by Alex Dayon, Senior Vice President Customer Service and Support Applications at salesforce.com.

With the evolution of the internet, more and more call center customers are turning to web communities for service, rather than contacting the call center directly. During this presentation, salesforce.com's Alex Dayon will discuss what this change means, and how call centers can be proactive in turning it to their advantage.

"The Service Cloud is completely revolutionizing the way companies think about customer service. By integrating social networks like Twitter and Facebook with traditional customer service channels, companies can deliver a new level of customer success," Mr. Dayon said.

"This keynote will offer a wealth of knowledge on an extremely timely topic," said Joy Sobhani, Conference Director for ICMI Events. "We are thrilled to have salesforce.com share their expertise."

Salesforce.com can be found at Booth #301 on the show floor at ACCE 2009. On the evening of October 7 they will be hosting a cocktail reception for all conference delegates, speakers and media.

ACCE 2009 is presented by ICMI, one of the contact center industry's most respected organizations. To register to attend the sixth annual ACCE event, or to find out more about the conference, media registration, and exhibition opportunities, please visit http://www.icmi.com/ACCE2009.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI's experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.

About Think Services

Think Services connects specialized communities worldwide using educational events, consulting, training, certification, membership, and innovative media. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer magazine, the International Customer Management Institute (ICMI), and HDI. Think Services is a subsidiary of United Business Media, a global media and marketing services company with a market capitalization of more than $1.6 billion. To learn more, visit www.think-services.com.

SOURCE Think Services/International Customer Management Institute (ICMI)

Source: PR Newswire

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