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An Award-Winning Commitment to Usability: Verizon Turns HFI Training Into Improved Service for Customers; Industry Awards for Online Customer Service Excellence

Posted on: Tuesday, 15 September 2009, 10:59 CDT

NEW YORK, Sept. 15 /PRNewswire/ -- Human Factors International (HFI), the global user experience design leader, announces the next episode of its free professional webcast series. The new one-hour installment titled, "An Award-Winning Commitment to Usability: Verizon turns HFI training into improved service for customers; industry awards for online customer service excellence," will be hosted by April McGee, HFI Regional VP with special guest, Mark Studness, Director of E-Commerce, Verizon. The live webcast airs Thursday, Sept. 17 at 3:30 pm ET, and includes a free, downloadable case study, as well as a real-time Q&A session with McGee and Studness. To view the webcast, visit www.humanfactors.com.

As viewers will learn, Verizon needed superior user experience design to provide the best online service for its customers. It chose HFI training for its E-Commerce team, and leveraged that usability expertise to win "Best in Class" from The Customer Respect Group and a "Ten Best Web Support Sites" ranking from the Association of Support Professionals (ASP).

In this webcast, McGee and Studness explore Verizon's commitment to great user experience and review their award-winning websites from a user experience perspective. They will present an outstanding case study on Verizon.com's successful integration of its online customer service interfaces into one seamless presence.

WHO: April McGee, Regional VP, HFI and Mark Studness, Director of E-Commerce, Verizon WHAT: FREE LIVE WEBCAST - An Award-Winning Commitment to Usability: Verizon Turns HFI Training into Improved Service for Customers; Industry Awards for Online Customer Service Excellence WHEN: Thursday, Sept. 17, 2009, 3:30 - 4:30 p.m. ET (US) WHERE: http://humanfactors.com/downloads/webcasts.asp Contact: Diane Chojnowski 800.242.4480 diane.chojnowski@humanfactors.com

About Human Factors International (HFI)

Human Factors International (HFI) is the world's leading strategic advisor and provider of user experience design services and training to both private and public sectors. HFI helps clients design websites and products that are persuasive, engaging, and easy to use. Its Schaffer-Weinschenk Method(TM) is the only ISO-certifiable process for user-centered design, built on principles from human-computer interaction, ergonomics, psychology, computer science, and marketing. Through an integrated blend of strategy, assessment, research, design, validation, and institutionalized usability, as well as training and certification, HFI's clients routinely experience material increases in key corporate performance indicators as a result of their efforts.

HFI customers include AFLAC, BBC, Caterpillar, Citigroup, ConocoPhillips, Dell, Ernst & Young, FedEx, HP, Lockheed Martin, McGraw-Hill, McKesson, Microsoft, National Institutes of Health, SAP, Social Security Administration, Sony Ericsson, Texas Instruments, Verizon, and Wal-Mart. HFI corporate headquarters are located in Fairfield, Iowa, with 12 regional offices throughout the United States, Europe, and Asia. Visit www.humanfactors.com.

SOURCE Human Factors International

Source: PR Newswire

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