Globe Union Selects 4CS iSupport to Automate Warranty Parts Replacement

September 24, 2009

EAST MOLINE, Ill., Sept. 24 /PRNewswire/ — 4CS, the leading provider of Service Lifecycle Management Solutions, announces that Globe Union, a leading multinational manufacturer and distributor of quality kitchen and bath fixtures, has selected the 4CS iSupport solution to streamline warranty parts replacement. Using iSupport, Globe Union will provide their customers a smoother process for parts replacement while ensuring enhanced accuracy and data capture.

Corey Dunwoodie, Globe Union North American Project Manager, stated, “After numerous reviews, we found iSupport to be the best solution for what is a very strategic initiative here at Globe Union. We expect that, not only will iSupport address our current needs, but the 4CS Service Lifecycle Management suite will enable us to leverage our investment and extend the 4CS platform to ensure that we remain the leader in product quality and customer support.”

Globe Union is known for product quality and world-class customer service and support. The 4CS iSupport solution was selected to enhance their already sterling reputation by delivering an easy-to-use, intuitive parts searching, ordering and fulfillment system. The iSupport system will capture all in-bound service and warranty parts replacement requests, enabling Globe Union Customer Service Representatives to easily navigate and search relevant parts catalogs for replacement parts fulfillment. The iSupport application will support Globe Unions back-office Oracle ERP.

Corey Dunwoodie continued, “Our existing application has served us well for many years, but through the evolution of new technologies and the lower cost of ownership they provide, we felt it to be an ideal time for us to invest in a new, more technologically robust solution. We feel the 4CS platform will meet, and in some cases surpass, all of our requirements. Their focus and experience as an industry leader in the warranty field made them an obvious selection. “

iSupport helps Globe Union to leverage the Web to lower costs of system ownership. Additionally, iSupport enables Globe Union to capture critical information at the point of entry, providing consolidated data and reporting. 4CS iSupport also supports multiple languages and currencies, critical for a company like Globe Union with worldwide operations.

“We are delighted that an industry leader like Globe Union has found significant value in our iSupport solution,” said Ashok Kartham, 4CS CEO. “The Globe Union team is the most talented in the industry. Working together, Globe Union and 4CS will enhance their reputation for best in class products and customer service.”

About 4C Solutions, Inc.:

4CS is a leading provider of intelligent service software solutions. 4CS iWarranty software helps to significantly reduce product warranty costs by improving quality and reliability, sharing cost and information with suppliers and partners, and automating the warranty management processes.

The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network. It optimizes the entire warranty cycle through the integration of the following applications: eClaims, Parts Return, Supplier Warranty, Purchased Warranty, Warranty Analytics Powered by Cognos, and Warranty Center.

For more information, www.4CS.com or call 800.709.8773

About Globe Union, Inc.

A global company with more than 10,000 associates striving for excellence, Globe Union sells products in over 30 countries. Globe Union is one of the world’s largest suppliers of plumbing products, with 5 million square feet of manufacturing, assembly, and distribution space operating on 3 continents and in 9 countries. Globe Union has over a dozen brand names and makes products for scores of the private label brands. Globe Union is a publicly traded company headquartered in Taichung, Taiwan.

Contact: Philip Cunningham, 1-309-278-4144


Source: newswire

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