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Credit Mutuel Arkea Selects CoreFirst from OpTier for Business Transaction Management

October 6, 2009

NEW YORK, Oct. 6 /PRNewswire/ — OpTier(®), the leader in Business Transaction Management(TM) (BTM), today announced that Credit Mutuel Arkea (“Arkea”) has chosen CoreFirst to streamline its IT management. The technology will be used to improve the processes in three main areas: internal credit instructions, the Fortuneo online banking platform and an online trading platform.

Arkea wanted to improve its technology infrastructure in order to support the fast-paced transactions required in the financial sector, while maintaining a high quality of service and managing costs. Arkea’s IT department decided to roll out a large-scale project to meet these objectives while ensuring the business met the stringent CMMI and ISO 20000 standards which govern reviews and manufacturing respectively.

Until now Arkea had been using an infrastructure supervision solution that worked by sending highly technical alerts to IT managers when an issue was detected anywhere within the IT environment. However, this approach meant while IT managers knew there was a problem; they could not see the real-time business impact on end users. As a result, teams were spending a lot of time trying to determine an alert’s source and impact before even beginning to solve the issue, therefore lengthening incident resolution time.

In addition to the costs associated with these problems, they were also impacting Arkea’s operations. As a financial business, Arkea has strict service level agreement (SLA) objectives with both internal departments and external partners. Any breach of an SLA puts Arkea at risk of having to pay a penalty.

“For us, the worst-case scenario is an end user calling the hotline to report a performance issue or to say that a business-critical application is unavailable, before the IT department is even aware of it. If an issue occurs in a trading application, for example, we risk possibly losing customers and significantly damaging our reputation,” explained Didier Calvar, Deputy IT Director at Credit Mutuel Arkea.

“In the past, we adopted a reactive approach to managing our IT environment and controlling application availability. However, this view solely focused on infrastructure and wasn’t sufficient in providing the functional view that we needed for swift problem resolution. After analyzing various solutions we selected OpTier’s CoreFirst because it is the only solution that enables us to get a detailed view of every transaction within our IT environment so that we can swiftly pinpoint and resolve potential issues and therefore improve the service we provide to our internal and external customers,” said Calvar.

Arkea selected CoreFirst from OpTier because the solution enables Arkea to optimize its IT management and provides a real-time, end-to-end view of all business transactions, across all tiers of infrastructure. In addition, CoreFirst requires very little configuration — the solution adapts to changes in the applications and infrastructure simply.

Arkea can now rapidly isolate issues within the IT infrastructure. This means that the company can solve problems before they impact business and reduce problem solving costs.

“In a highly competitive economic environment, IT is at the heart of every company’s business and can have a direct impact on the company’s productivity and turnover,” stated Pascal Dallioux, Southern Europe Director at OpTier. “In the finance sector any application slowdown can have an immediate impact on earnings, which is why companies need a solution that drastically reduces business application unavailability. CoreFirst was specifically developed to address this issue by managing and supervising IT from a transaction-based viewpoint,” said Dallioux.

About ARKEA

The ARKEA group is made up of Credit Mutuel of Brittany, South West and Massif Central. It is constantly working with its partners to serve the needs of its 2,900,000 members, as well as its banking, financial and insurance clients. The Credit Mutuel Arkea has 7,328 employees across its locations in France, it combines economic efficiency and strength from its values of locality and solidarity.

About OpTier

OpTier(®) harnesses the power of real business transactions with its unique Business Transaction Management (BTM) software solutions. Our CoreFirst(®) product assures that business transactions flow smoothly within IT applications and infrastructure without bottlenecks or outages, for improved end-user experience and reduced cost. Our Active Context Tracking(TM) (ACT) technology delivers end-to-end visibility — of all business transactions, across all tiers, all the time — by continuously discovering the links between IT components and business services. It also prioritizes IT transactions and processes based on business needs, for true IT optimization. For more information, visit www.optier.com.

“Active Context Tracking,” “Business Transaction Management,” CoreFirst, OpTier and the tagline “Putting first things first” are trademarks of OpTier Ltd.

    Contacts:
    Lindsay Diamond                      Avi Dines or Jennifer Barlow
    OpTier                               Schwartz Communications, Inc.
    212-679-2700                         781-684-0770
    lindsay.diamond@optier.com           OpTier@schwartz-pr.com

SOURCE OpTier


Source: newswire



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