AVI-SPL Announces Customer Care PLUS+ for Video Communication Systems
TAMPA, Fla., Oct. 6 /PRNewswire/ — AVI-SPL, a leading provider of video and audio communications solutions, today announced the launch of Customer Care PLUS+, a maintenance and support program designed to support all of the major manufacturers of video communications equipment under one comprehensive plan.
The Customer Care PLUS+ program provides customers with AVI-SPL’s exclusive in-house services and resources to optimize and protect their investment in video communications equipment. With three levels of service available; Preferred, Preferred On-site and Exclusive, Customer Care PLUS+ provides service levels and pricing for any size organization.
“As adoption of video communications continues to grow, we are seeing an increase in the number of customers with multi-vendor environments, this new program allows a customer to get the level of coverage they want for their entire video network from one provider,” said John Vitale, AVI-SPL’s director of product management for video and unified communications. “One contract, one phone number, one support team means peace of mind for our customers.”
Key features of Customer Care PLUS+ include: unlimited technical phone support; available on-site service support and repair; advanced parts replacement; online service portals; dedicated Customer Service Teams and remote training services.
AVI-SPL maintains certifications across all of the primary manufacturers of video communications equipment as well as engineers certified in support of IP network infrastructure. This commitment to maintaining a deep and knowledgeable service organization enables AVI-SPL to support complex deployments of video technology, regardless of what equipment is in use.
“We see video communications services as a key growth area for our business and Customer Care PLUS+ is an example of a service offering that is specifically designed to address that market,” said Michelle Oswald, AVI-SPL’s vice president of marketing communications. “We anticipate creating and launching more products and services targeting video communications over the next few quarters.”
AVI-SPL has formal relationships with all of the major players in the video communications space including Cisco, Tandberg, Polycom, LifeSize, RadVision, Sony, Avistar and Telepresence Tech.
For more about AVI-SPL’s Customer Care PLUS+ program, visit www.avispl.com.
About AVI-SPL
Headquartered in Tampa, FL, AVI-SPL is the result of a merger between Audio Visual Innovations (AVI) and Signal Perfection, Ltd. (SPL). In aggregate the company has more than 40 years of experience providing innovative audio and video communications solutions with a strong tradition of high quality and exceptional customer service. As the largest global integrator for audio and video communications systems and services, AVI-SPL is uniquely positioned to deliver the most comprehensive line-up of presentation solutions, including: systems integration, sales and rentals, complete staging and production, managed conferencing, IP integration and event management. For more about AVI-SPL, visit www.avispl.com.
SOURCE AVI-SPL