Anglian Water Selected as a Finalist for the National Customer Service Awards 2009
Posted on: Tuesday, 13 October 2009, 08:26 CDT
Since embarking on a program of operational enhancements, Anglian Water has improved its customer service performance by 33 percent and sits at the top of regulator Ofwat's overall performance assessment for water supply, sewerage services and customer services.
Anglian Water has 80,000 kilometer long water and wastewater networks that require constant maintenance and investment. ClickSoftware has enabled the company to better understand the implications on human resources when planning infrastructure improvements and reactive calls for issues such as leaking pipes across this network. The solution has helped Anglian Water allocate the right staff, with the right skills, at the right time to improve the quality and efficiency of the services it delivers to its customer base.
The National Customer Service Awards program was launched in 1999 to promote excellence, best practice and innovation in customer service. The Awards recognize the most important customer service activities and are open to entries from a broad spectrum of organizations, from the private and public sector.
About Anglian Water
The Anglian Water region is the largest geographical territory of any
water company in
The region is one of the driest in the country, receiving just 600 millimeters of rain each year, a third less than the national average. Water efficiency and effective leakage control is therefore vital to Anglian Water.
The region is typically flat and low-lying. Approximately a quarter of it is below sea level. Without the benefit of gravity, Anglian Water has to rely on pumping, which uses a lot of energy.
Because of the size of the region, it operates 1,250 water and wastewater
treatment works. This is around a quarter of all those in
Anglian Water owns 18 reservoirs. Its largest, Rutland Water, is
approximately 12.6 square kilometers, making it one of the largest man-made
reservoirs in northern
About ClickSoftware ClickSoftware is the leading provider of mobile
workforce management and service optimization solutions that create business
value for service operations through higher levels of productivity, customer
satisfaction and cost effectiveness. Combining educational, implementation
and support services with best practices and its industry-leading solutions,
ClickSoftware drives service decision making across all levels of the
organization. From proactive customer demand forecasting and capacity
planning to real-time decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations get the
most out of their resources. With over 130 customers across a variety of
industries and geographies, and strong partnerships with leading platform and
system integration partners - ClickSoftware is uniquely positioned to deliver
superb business performance to any organization. The company is headquartered
in
SOURCE ClickSoftware Technologies Ltd
Source: PR Newswire
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