InterCall Introduces VideoSentry
CHICAGO, Oct. 14 /PRNewswire/ — InterCall, the world’s largest conferencing and collaboration services provider, today announced a plan to increase their video managed services portfolio by leveraging new in-house development of VideoSentry, an application enhancement to their robust video customer relationship management (CRM) tool, InterCall Video Online. VideoSentry is an application that allows InterCall video customers to enable remote management of their video infrastructure in conjunction with their software-as-a-service based video reservation system.
“VideoSentry immediately improves our remote managed services offering, allowing our customers to benefit from remote video management regardless of vendor or network,” said Kathleen Finato, senior vice president of marketing and business development at InterCall. “By providing a framework of remote management that works for both small to medium businesses and the global enterprise, both on the customer’s premise or in a shared network, we continue to demonstrate our commitment to video managed services.”
With the addition of VideoSentry to the InterCall video services portfolio, InterCall will be able to provide customers with technology that proactively monitors and manages any customer equipment. VideoSentry is built to be vendor agnostic in response to many customers having multiple video equipment solutions to manage. VideoSentry can monitor endpoints, MCUs, gatekeepers, gateways, even enterprise level management and monitoring tools made by the video manufacturers themselves.
InterCall will be demonstrating VideoSentry at the Polycom User Group conference (booth 31) at the Disneyland® Hotel in Anaheim, Calif., Oct. 12 -14, 2009. VideoSentry will be launched globally to customers starting early 2010.
About InterCall
InterCall, a subsidiary of West Corporation, is the largest service provider in the world specializing in conference communications. Founded in 1991, InterCall helps people and companies be more productive by providing advanced audio, event, Web and video conferencing solutions that are easy-to-use and save them time and money. Along with a team of over 500 Meeting Consultants, the company employs more than 1,500 operators, customer service representatives, call supervisors, accounting, marketing and IT professionals. InterCall’s strong U.S. presence, which includes four call centers and 26 sales offices, is bolstered by a global reach that extends to Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit www.intercall.com.
SOURCE InterCall