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QuEST Forum Releases Report on the State of Quality in the Telecommunications Industry

Posted on: Friday, 23 October 2009, 06:00 CDT

DALLAS , Oct. 23 /PRNewswire/ -- QuEST Forum unveiled its inaugural report on the state of quality in the telecommunications industry at the 2009 Asia Pacific Best Practices Conference, 20-22 October in Shanghai, China. QuEST Forum pursues the goal of global telecommunications quality and industry-wide performance excellence through its TL 9000 standard. Building on ISO 9001, TL 9000 provides the telecommunications industry with a consistent set of quality expectations that parallel rapid technology changes and customer expectations. TL 9000 is set apart from other quality management systems by its performance data requirement.

As the keeper of the TL 9000 data, QuEST Forum is in the unique position to quantify the state of telecom industry quality. Since the amount of TL 9000 data is vast, covering 47 TL 9000 measurements, 126 product categories, and 869 registrations, this study focuses on a single TL 9000 measurement, On-Time Delivery, across a sample of representative product categories over a two-year period, 2007-2008.

On-Time Delivery measures the timeliness of the delivery of products and services to customers. This measurement is used to evaluate organizations on their on-time delivery performance as they strive to meet expectations on orders of any kind from the customer. However, it is not the intent of this measurement to assess an organization's ability to meet its commitments for the release of new designs.

Over the two year study period, key findings of the On-Time Delivery Measurement study include:

• There was overall improvement in the industry average for on-time delivery with an absolute increase from 75% to 81%.
• The overall Worst-In-Class industry statistic improved with its median trend rising from 22% to 42% and its average trend improving from 30% to 54%.
• The Best-In-Class performance statistic was very strong and stable with a narrow overall range of 12% between 88% to 100%.
  

A major premise behind QuEST Forum's inception was that as organizations used TL 9000 data to drive improvement, the net effect over time would be an overall improvement in the quality of the telecom industry. While there are many factors that could be responsible for any shift in measurements, it is apparent that the founding intent of QuEST Forum and intent of QuEST Forum and TL 9000 to improve telecom quality is being realized.

QuEST Forum is a unique collaboration of service providers and suppliers dedicated to telecom supply chain quality and performance. We unify the global telecommunications community through the implementation of TL 9000, a telecom-specific quality standard, collaboration in our work groups and regional hubs, emphasis on learning and sharing industry best practices, and the creation and delivery of reports and benchmarks.

www.questforum.org

SOURCE QuEST Forum

Source: PR Newswire

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