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''Sweet Success:'' Astor Chocolate Streamlines Fax Communications and Speeds Order Processing With .NET-Based FaxCore Solution

Posted on: Monday, 18 July 2005, 09:04 CDT

FaxCore Corporation, a provider of fax and document server automation solutions, today announced a new customer win in the consumer goods industry with Astor Chocolate, a family-owned manufacturer and retailer of premium chocolates based in Lakewood, NJ. Astor Chocolate has deployed FaxCore to centralize, control and manage various types of fax communications and streamline business processes. CiBan, a technology solutions provider for small and medium-sized businesses, worked with the company to deploy the comprehensive fax automation and document archiving system that enabled the chocolate manufacturing company to improve its sales, order processing, and customer service capabilities.

Prior to FaxCore, Astor Chocolate received thousands of sales orders each month via standard fax machines, all of which were hand-delivered to the appropriate customer sales representative. This manual process was slow and costly, considering the amount of paper, toner, and time required to produce and deliver each fax. After choosing FaxCore, CiBan was selected to install the comprehensive fax server solution.

"With FaxCore, we have been able to reduce costs, improve sales and customer service capabilities, and archive documents for future reference," said Arie Lax, Vice President of Technology, Astor Chocolate. "In only two days, our fax operations were implemented resulting in significant ROI."

The recently announced FaxCore 4370 provides small- and medium-size businesses (SMBs) and enterprise-class operations with a powerful, Web-based solution to centralize, control, and manage all types of fax communications and streamline business processes. Its intuitive, browser-based interface enables users to send and receive faxes with the same convenience of e-mail. Using a thin-client system, organizations can easily deploy and maintain FaxCore, and seamlessly integrate the solution to "fax-enable" other applications.

As the industry's only fax solution built on Microsoft's .NET platform, and as a strategic partner of Brooktrout Technology (www.brooktrout.com), FaxCore delivers a standards-based fax communications solution that can easily integrate and support a range of third-party applications, including CRM, ERP, financial, and standard Microsoft Office productivity software with as few as 10 lines of code.

"FaxCore provides organizations with a cost-effective solution to centralize and archive fax communications, reducing telephone and paper costs, while improving workflow processes," said Tom Linhard, Director of Channel Sales for FaxCore, Inc. "In addition, FaxCore's N-Tier design and web services architecture allows the system to support a wide range of business-critical activities."

About FaxCore

Leveraging more than 15 years of fax server industry expertise, FaxCore is a leading provider of fax server automation solutions for enterprise organizations. With its Web-based interface, the company's flagship and award-winning FaxCore 4370 provides a centralized system to automate fax communications and easily fax-enable business processes and other third-party applications. Additionally, FaxCore's powerful document server provides a way to significantly improve data and process workflow, offering powerful archiving and routing capabilities. FaxCore is a strategic partner of Brooktrout, the industry standard in intelligent fax hardware. The company is also a Microsoft Certified Partner, which ensures seamless integration with Microsoft applications. For more information, visit www.faxcore.com or call 720-870-2900.

(C) 2005 FaxCore Corporation. All other marks are the property of their respective owners

Source: Business Wire

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